What are the responsibilities and job description for the Front Office Manager position at Pillars of Care?
Compensation:
- Earn up to $18 per hour
About the Job:
- Get every Sunday off
- Work 3 days a week
- Deliver an amazing, safe and helpful experience with every interaction.
- There will be opportunities to help the community with outreach events.
- There will be opportunities to grow and get promoted in the company.
- There will be opportunities to increase your income.
- Performance based bonuses.
Job Purpose:
- Represent Pillars of Care as the initial point of contact for all patients and patrons that visit the clinic.
- Perform administrative office duties as it relates to the efficiency of clinic operations.
- Help patients easily and efficiently schedule (and/or reschedule) appointments and consultations.
- Help patients with any questions, comments or concerns as it relates to general Pillars of Care clinic operations and FAQ’s.
- Maintain positive relations with every patient and patron that Pillars of Care is contacted by or comes in contact with.
- Assist in the growth of Pillars of Care by ensuring the below job duties are being completed.
Job Duties:
- Provide high-quality, compassionate, empathetic customer-service
- Maintaining a high-energy, positive attitude
- Maintain a clean office space
- Answering inbound calls
- Returning missed calls
- Responding to patient inquiries received online
- Scheduling new patient consultations
- Scheduling patient appointments
- Managing office and patient appointment booking software
- Providing helpful information to patients in regards to basic clinic inquiries, scheduling and FAQ’s
- Processing patient payments
- Maintaining clear, concise notes within our system
- Assistance with gathering marketing materials, such as taking photos and videos, gathering objective reviews and patient testimonials.
- Assistance with community involvement
Skills/Qualifications:
- Great communication skills
- Great interpersonal and people skills
- Must have a sincere desire to help people
- Have great attitude and a desire to learn
- Motivated
- Goal-orientated
- Detailed
- A coachable attitude and aggressive personality is far more important to us than having any previous experience. We will spend time training skills, we will not spend time training attitude.
- No prior experience necessary
- No college degree or certification is required (although continuous on-the-job and paid training is provided)
Contact Us?:
- Young or old, if you have the stuff, we want to hear from you.
We'd love to hear from happy people like you (unless you are a troll, a whiner, chronically late, or perpetually angry). Please do not apply if this is you.
Sincerely,
Lisa Welch | PA-C
Founder of
Pay: $13.00 - $18.00 per hour
Work Location: In person
Salary : $13 - $18