What are the responsibilities and job description for the Front Office Manager position at 29th Street Dental Care?
Job Overview
We are seeking a dedicated and professional Front Office Manager to oversee the daily operations of our dental practice. This role is essential in ensuring a smooth and welcoming experience for patients and staff alike. The ideal candidate will possess strong customer service skills, problem-solving abilities, and effective communication on the phone and in person. Experience in a dental office environment is required to understand the specific needs of our practice and patients.
Responsibilities
- Manage front desk operations, including patient check-in and check-out processes
- Provide exceptional customer service by addressing patient inquiries and concerns promptly and professionally
- Handle phone communications efficiently, scheduling appointments, confirming patient visits, and managing general inquiries
- Resolve customer service issues with problem-solving skills to ensure patient satisfaction
- Coordinate with dental staff to facilitate smooth daily operations
- Maintain accurate patient records and manage appointment schedules
- Ensure the front office area remains organized, welcoming, and compliant with practice policies
- Assist in training new front desk staff as needed
- Uphold confidentiality and privacy standards in accordance with healthcare regulations
Qualifications
- Prior experience working in a dental office setting is required
- Strong customer service orientation with excellent problem-solving skills
- Effective verbal communication skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Professional demeanor with a friendly and approachable attitude
- Knowledge of dental terminology and office management software is required, using Dentrix currently
- High school diploma or equivalent; additional administrative or healthcare certifications are a plus
Join our team as a Front Office Manager to contribute to a positive patient experience while ensuring efficient office operations. We value professionalism, excellent communication, and a proactive approach to problem-solving.
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Do you have at least 1 year experience in a dental front office?
Work Location: In person