Supportive Housing Services Case Manager

Pillars is looking to hire additional Full-Time (40 hours per week) case managers to work on our Client Services team with clients served by our Supportive Housing programs including: Diversion and Prevention, Single Room Occupancy, and It Takes A Village (ITAV) programs.

SUMMARY: From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Supportive Housing Case Manager’s focus is providing case management to individuals and families who have experienced homelessness and/or housing instability to identify client needs, establish individual case plans, and monitor client progress towards program goals of housing and income stability.

The Diversion and Prevention program is one of several under the Supportive Housing umbrella with the specific goal of preventing client(s) from having to enter shelter by working with the individual or family to transition them from the place they are temporarily residing directly into another form of affordable, stable housing.

The purpose of the Single Room Occupancy program is to provide affordable housing, supportive services and resource connections for a time limited-basis (24 months) to people in the Fox Cities who are in transition from shelter to permanent housing.

The “It Takes A Village” (ITAV) program provides permanent supportive housing to chronically homeless individuals or those who have a history of homelessness and require a supportive housing environment in which to gain greater self-sufficiency and housing stability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit.
• Provide primary crisis problem solving and intervention.
• Builds and maintains a strong connection with all clients using a strength based, trauma informed approach.
• Acts with a sense of urgency and requires ability to problem solve while displaying mental agility to quickly support clients in finding housing to avoid entry to shelters.
• Completes thorough assessments to mutually establish goals for a clients tenure.
• Serves as an advocate for participants across systems when the need arises.
• Refers clients to appropriate community resources and serves as a broker between resources.
• Conducts Housing Search and Placement activities and builds relationships with private landlords to improve housing resources available to Pillars clients.
• Manages records, both paper and electronic, as well as grant documentation for those that are utilizing Pillars services.
• Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
• Represents agency in community or in interagency activities and other community events.
• Works with appropriate school district to enroll children in school and connect to the appropriate services within the community, including early childhood programs such as Head Start, Part C of the Individuals with Disabilities Education Act, and McKinney Vento education services.
• Other duties as assigned.

CORE COMPETENCIES:

• Building Relationships Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
• Communication Strong verbal and written communication skills at multiple levels: with volunteers, coworkers, board members, other community agencies, and vendors.
• Confidentiality Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
• Conflict Management Reacts and responds to complaints and solves problems. Helps consumers and staff come to agreement and de-escalates charged situations. Reacts quickly to assess the conflict and determine appropriate steps to resolve. Remains calm and professional during high stress situations.
• Cultural Awareness and Sensitivity to those you are serving. Is mindful or conscious of similarities and differences between people from different groups. Is respectful and accepting of the differences and strives to understand them.
• Flexibility Ability to flex schedule to occasionally respond to needs outside of normal working hours.
• Self-Management Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work. Demonstrates flexibility and the ability to adapt to changing situations/expectations.
• Problem-Solving Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situation; remains calm when dealing with emotional topics.
• Written Communication Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information and use a tablet or smartphone.

QUALIFICATIONS:

• Bachelors in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
• Minimum 2 years relevant experience preferred
• Relevant experience could include:
  • A strong understanding of barriers specific to persons experiencing homelessness
  • Experience working with survivors of domestic violence
  • Experience working with people facing mental health struggles and/or challenges with addictions
  • Knowledge of community resources available to families who are low income and/or experiencing homelessness
  • Experience with the Wisconsin Homeless Management Information System, Clarity
• Possess and maintain a valid Wisconsin driver’s license and clean driving record (as determined by Pillars’ insurance carrier)
• Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)

This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace. In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team. This position requires knowledge of Microsoft Office suite and related technologies.

COMPLIANCE ACCOUNTABILITIES: The Housing Case Manager must act in accordance with Pillars policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations.

WORK ENVIRONMENT: The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While office space is assigned for all team members, Housing Case Managers are mobile, meeting people where they are at including home visits and connecting with people where they are most comfortable, to ensure reduced barriers to services.

COMPENSATION and BENEFITS:

The compensation for this position is a $44,200 annual salary.  Benefits include health insurance, dental insurance, vision insurance, vacation, holidays, sick leave, short & long term disability, life insurance, 401k retirement account and an Employee Assistance Plan.

To Apply                                       

Apply through our Career Portal or send resume and cover letter to Careers@pillarsinc.org or mail to:

Tracy Melzl, Human Resources Coordinator, Pillars, Inc., 605 E Hancock Street, Appleton, WI 54911

Pillars is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy status, sexual orientation, gender identity, gender expression, age, disability, physical condition, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Salary : $44,000 - $45,000