Street Outreach Case Manager

Pillars is looking to hire a full-time Street Outreach case manager (40 hours per week).

SUMMARY: From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Street Outreach Case Manager is responsible for supporting, connecting with and providing case management to individuals who are experiencing unsheltered homelessness in the community. The Case Manager will identify client needs, establish individual case plans, and support client progress to achieve permanent housing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit.
• Conducts outreach activities at various times throughout the day and evening. Canvas streets, under bridges, encampments, meal sites, motels, shelters and other congregate sites to identify potential clients and perform face-to-face assessments of clients.
• Builds trust and maintains a strong connection with clients living in places not meant for human habitation using a strength based, trauma informed approach.
• Completes thorough assessments to mutually establish goals for client progress.
• Serves as an advocate for participants across systems when need arises.
• Refers clients to appropriate community resources and serves as a broker between resources.
• Manages records, both paper and electronic, as well as grant documentation for those who are utilizing Pillars services.
• Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
• Represents the agency in the community or in interagency activities, including conducting community outreach to build relationships with community resources focused on mental health and AODA, and in other community events.
• Other duties as assigned.

CORE COMPETENCIES:

• Building Relationships Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.

• Communication Strong verbal and written communication skills at multiple levels: with volunteers, coworkers, board members, other community agencies, and vendors.
• Confidentiality Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
• Conflict Management Reacts and responds to complaints and solves problems. Helps consumers and staff come to agreement and de-escalates charged situations. Reacts quickly to assess the conflict and determine appropriate steps to resolve. Remains calm and professional during high stress situations.
• Cultural Awareness and Sensitivity to those you are serving. Is mindful or conscious of similarities and differences between people from different groups. Is respectful and accepting of the differences and strives to understand them.
• Self-Management Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work. Demonstrates flexibility and the ability to adapt to changing situations/expectations.
• Problem-Solving Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situation; remains calm when dealing with emotional topics.

QUALIFICATIONS:

• Bachelor's in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
• Minimum 2 years relevant experience preferred
• Relevant experience could include:
  • A strong understanding of barriers specific to persons experiencing homelessness
  • Experience working with survivors of domestic violence
  • Experience working with people facing mental health struggles and/or challenges with addictions
  • Knowledge of community resources available to families who are low income and/or experiencing homelessness
  • Experience with the Wisconsin Homeless Management Information System, Clarity
• Possess and maintain a valid Wisconsin driver’s license and clean driving record (as determined by Pillars’ insurance carrier)
• Ability to travel locally, with access to a reliable vehicle personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)

This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace. In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team. This position requires knowledge of Microsoft Office suite and related technologies.

COMPLIANCE ACCOUNTABILITIES: The Street Outreach Case Manager must act in accordance with Pillars policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations.

WORK ENVIRONMENT: The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While office space is reserved for all team members, Street Outreach Case Managers are mobile, meeting people where they are and identifying individuals that are residing in areas not meant for human habitation to ensure reduced barriers to services.

COMPENSATION and BENEFITS:
The compensation for this position is a $44,200 annual salary.  Benefits include health insurance, dental insurance, vision insurance, vacation, holidays, sick leave, short & long term disability, life insurance, 401k retirement account with an employer match, and an Employee Assistance Plan.
 
 
To Apply                                       
Apply through our Career Portal or send resume and cover letter to Careers@pillarsinc.org or mail to:
 
Tracy Melzl, Human Resources Coordinator, Pillars, Inc., 605 E Hancock Street, Appleton, WI 54911
  
Pillars is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy status, sexual orientation, gender identity, gender expression, age, disability, physical condition, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
 

Salary : $44,000 - $45,000