Street Outreach Worker - Full-Time (40 hours/week)

SUMMARY:   From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Street Outreach Worker is responsible for connecting with individuals to evaluate their needs and matching the client with community resources to ensure stable lifestyle.  This position requires a flexible schedule to meet the needs of the clients and to be available when they need it the most.  The person in this position may also fill in for Crisis Housing Advocates on 1^st or 2^nd shift at either of the shelters or the Resource Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit. 
• Conduct outreach activities at various times throughout the day and evening.  The expectation is that at least 50% of hours worked must be spent identifying individuals that are residing in areas not meant for human habitation.
• Accurately document each interaction with or even sighting of a client into required databases, as well as Pillars client files.
• Swiftly build trust with individuals to assess their living arrangements and health conditions; including mental health, physical health and/or substance abuse.
• Develop recommendations for clients based on observations and facts gathered during the initial assessments. 
• Provide assistance and /or coverage at Crisis Housing Sites as needed.
• Other duties as assigned.

CORE COMPETENCIES:

• Confidentiality – Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
• Relationship Building – Able to build solid, trusting relationships with broad range of stakeholders (e.g. donors, public officials, employees, and general public).
• Flexibility – Ability to flex schedule to occasionally respond to needs outside of normal working hours.
• Problem-Solving – Identifies and resolves problems in a timely manner.  Gathers and analyzes information skillfully.  Develops alternative solutions.  Works well in group problem-solving situation; remains calm when dealing with emotional topics. 

QUALIFICATIONS:

• Relevant experience preferred, such as:
  • A strong understanding of barriers specific to persons experiencing homelessness
  • Experience working with survivors of domestic violence
  • Experience working with people facing mental health struggles and/or challenges with addictions
  • Knowledge of community resources available to individuals and families who are low income and/or experiencing homelessness
• Experience with various case management approaches and training (Motivational Interviewing, Trauma Informed Care, Client Centered approaches, etc.)
• Possess and maintain a valid Wisconsin driver’s license and clean driving record (as determined by Pillars’ insurance carrier)
• Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)

This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace. In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team. This position requires knowledge of Microsoft Office suite and related technologies.

COMPLIANCE ACCOUNTABILITIES:  The Street Outreach Worker must act in accordance with Pillars’ policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations.

WORK ENVIRONMENT:  The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While office space is reserved for all team members, Street Outreach Workers are mobile, meeting people where they are and identifying individuals that are residing in areas not meant for human habitation to ensure reduced barriers to services.

COMPENSATION: The compensation for this Full-Time position is $17.83 /hour. Benefits include health insurance, dental insurance, vision insurance, paid vacation, holidays, sick leave, short & long term disability, life insurance, a retirement plan and an Employee Assistance Plan.

TO APPLY:

Apply through our Careers Portal or send resume and cover letter to : Tracy Melzl, Human Resources Coordinator, Pillars, Inc, 605 E. Hancock St, Appleton, WI 54911.

Pillars is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy status, sexual orientation, gender identity, gender expression, age, disability, physical condition, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Salary : $17 - $18