What are the responsibilities and job description for the Front Desk Agent position at PIERPONT INN?
The Pierpont Inn is currently seeking an experienced hospitality professional to work as a Front Desk Agent and/or Night Auditor. This position involves working rotating shifts, 3 PM - 11 PM & 7am-3pm. In this position you will deliver unique guest experiences and maximize hotel revenues! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Your Responsibilities:
- Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
- Maximize revenues and occupancy
- Create a positive team-oriented environment focused on the guest
- Ability to multitask and prioritize
- Flexibility- must anticipate regularly scheduled weekend and evening hours
- Assist with the Sales and Marketing efforts
- Ability to interact with others in an honest, fair and respectful way; giving others confidence in you and the organization
- Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks in education and experience
- Check in guests, answer phones, and take reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors.
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
- High school diploma or GED; 2 years of experience in Hotel guest services, front desk, housekeeping.
Job Type: Rotating Shifts, AM, PM & Overnight Shifts.
Experience:
- Front Desk: 1 year (Preferred)
- Customer Service: 1 year (Required)
Hours per Week:
- 15-25 (Preferred)
Job Type: Full-time
Pay: $17.50 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Required)
Ability to Relocate:
- Ventura, CA 93001: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19