What are the responsibilities and job description for the Front Desk Agent position at El Roblar Investment Property Manager LLC?
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently using the hotel’s property management system
- Verify guest information, process payments, and issue room keys
- Handle reservations, cancellations, and room assignments
- Respond to guest inquiries regarding hotel services, amenities, and local attractions
- Resolve guest complaints promptly and professionally
- Answer and direct phone calls
- Maintain accurate records of bookings and payments
- Coordinate with housekeeping and maintenance to ensure room readiness
- Balance cash drawer and complete end-of-shift reports
- Follow hotel policies, procedures, and safety standards
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Basic computer skills and familiarity with reservation systems
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Availability to work flexible shifts, including nights, weekends, and holidays
The Hotel Front Desk Agent is responsible for providing exceptional guest service, managing reservations, handling check-ins and check-outs, and ensuring a positive guest experience from arrival to departure. This role serves as the first point of contact for guests and represents the hotel’s brand and standards.