Card Services - Operations Manager

About Us:

Piermont Bank is a boutique specialty commercial bank focused on serving modern businesses with a digital first approach. As the first cloud native bank launched in the United States, Piermont was built on modern infrastructure that allows us to operate with greater flexibility, efficiency, and scalability than traditional banks.

We combine disciplined commercial banking with innovative technology to deliver value added solutions for small and medium sized businesses and our fintech partners. Our team is dedicated to thoughtful risk management, strong client relationships, and building a bank designed for the future of financial services.

The Role:

The Card Services - Operations Manager plays a critical role in supporting and scaling Piermont Bank’s card‑issuing and embedded payments business. This position sits at the intersection of payment networks, third‑party processors, fintech partners, and internal bank teams, ensuring that card programs operate smoothly, compliantly, and at scale. In this role, you will be responsible for the operational backbone of card issuance, including BIN/ICA sponsorship management, payment network coordination, processor oversight, and ongoing program support.

Responsibilities:

• Oversee end‑to‑end card issuing operations, including network onboarding, credential management, and ongoing operational support.
• Manage BIN/ICA sponsorship processes, including payment network credentials, certifications, and quarterly reporting requirements.
• Serve as a primary operational point of contact for payment networks, processors, and fintech clients, ensuring timely issue resolution and clear communication.
• Coordinate with third‑party card issuing processors to support card lifecycle activities such as issuance, transaction processing, disputes, chargebacks, and reconciliations.
• Monitor operational performance, identify process improvement opportunities, and support scalability as programs grow.
• Partner cross‑functionally with Compliance, Risk, Technology, Product, and Client Care teams to support card programs and regulatory obligations.
• Support audits, examinations, and internal reviews related to card operations and network requirements.

Qualifications:

• 3-5 years of card issuing payment network operations experience.
• Knowledge of BIN/ICA sponsorship processes, including management of payment network credentials and quarterly reporting processes, is required.
• Bachelor’s degree or equivalent.
• Prior experience working for a card-issuing sponsor bank is required.
• Experience working with third-party card issuing payment processors is a plus.
• Must be detail-oriented and able to work with cross-functional teams.
• strong communication skills and will interact with payment network and fintech customers daily.

The hiring range for this position is $100,000 to $135,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other factors. A bonus and/or incentives may be provided as part of the compensation package, in addition to the full range of medical, dental, vision, 401k, and other benefits.

Piermont Bank is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, political affiliation, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.