Experience Design Manager, Vice President - Card Services

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Branded Card, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

In this role, you will be responsible for leading design for our Consumer Branded Cards, including Chase Freedom and Slate. Your success will depend upon your excellent design craft skills and strong leadership capabilities.  Strong impact in this role will require strong relationships with product, development, and data partners, and ability to lead and manage a team of UX and content designers. You’ll work collaboratively with research to clarify customer needs and build a deep understanding of the business to understand goals. 

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Create scalable design approaches that enable repeatable processes and design approaches that improve product speed to market
• Leverage LLM tools to create efficiencies that free designers to focus on the most strategic, impactful work

• Elevate the design craft of the team by modeling good practices and fostering a culture of learning and respectful critique 

   

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Proven ability to use metrics and data to measure, test and improve products over time
• Strong documentation and storytelling skills, proven ability to align broad cohorts of stakeholders around a design vision and create a shared roadmap
• Proven ability to deliver product design at scale, including working across teams to gain agreements and resolve blockers

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Experience in financial services
• Product design experience