What are the responsibilities and job description for the Restaurant Server position at Pier House Resort & Spa?
Job Summary
Position Summary: To serve food and beverage to customers while providing courteous, professional, efficient service and ensuring customer satisfaction.
Responsibilities:
- Greet and welcome guests, suggest specials and particular menu items within five (5) minutes of guest’s seating.
- Serve 5-6 tables with 20-30 guests at one time.
- Be knowledgeable of all menu items, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Use suggestive selling.
- Complete knowledge of service standards for beer, liquor wine.
- Do all necessary opening and closing sidework.
- Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
- Maintain 20-30 minute ticket time. Check back with the guests periodically to ensure satisfaction.
- Present guest checks and collect all monies for full payment of check.
- Be able to operate the electronic cash register (where applicable). No voids or deletes without management’s written approval.
- Assist Dining Room Attendant/Bus Help with set-up and clearing of tables when necessary.
- Perform all additional duties as required.
Requirements:
- Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
- Memorize the menu, specials of the day and special promotions; have an accurate short term memory.
- Stand or walk for varying lengths of time, sometimes for long periods.
- Lift and carry heavy trays- approximately twenty (20) pounds.
- Understand and operate MICROS system (or registers).
- Stoop, twist, bend, reach and lift to serve food and beverages, to clean, restock stations, etc.
- Use arithmetic to calculate checks and collect payment.
Job Type: Full-time
Pay: From $10.98 per hour
Shift:
- Day shift
- Evening shift
Ability to Relocate:
- Key West, FL 33040: Relocate before starting work (Required)
Work Location: In person
Salary : $11