What are the responsibilities and job description for the Patient Experience Coordinator position at Piedmont?
Overview
Experience the advantages of real career change
Join Piedmont to move your careerin the right direction.Stay for thediverseteamsyoulllove, a sharedpurpose, and schedule flexibility that frees you to live for what matters both in and outside of work.Youllfeel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders arein your corner, invested inyour success. Our wellness programs and comprehensive total benefits and rewards meet your needstoday andhelp youplan for the future.
Responsibilities
Ensuring response to patients', family members', and visitors' requests, complaints, and concerns. Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. Facilitating problem resolution. Leading activities of patient representatives and providing the director with administrative support.
Qualifications
Education
Piedmont Augusta Hospital
Experience the advantages of real career change
Join Piedmont to move your careerin the right direction.Stay for thediverseteamsyoulllove, a sharedpurpose, and schedule flexibility that frees you to live for what matters both in and outside of work.Youllfeel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders arein your corner, invested inyour success. Our wellness programs and comprehensive total benefits and rewards meet your needstoday andhelp youplan for the future.
Responsibilities
Ensuring response to patients', family members', and visitors' requests, complaints, and concerns. Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. Facilitating problem resolution. Leading activities of patient representatives and providing the director with administrative support.
Qualifications
Education
- H.S. Diploma or General Education Degree (GED) Required or
- Four (4) years of additional related work experience can be substituted for HS Diploma or GED requirement. Required
- Bachelors Degree with an emphasis in social and behavior science or public relations-related field Preferred
- 1 year hospital experience in a position requiring interaction with multiple departments. Required or
- 4 years additional related work experience can be substituted for degree requirement (5 years total). Required
- Patient Representative experience Preferred
Piedmont Augusta Hospital