Director of Member Engagement & Partnerships

Company Description

Established in 1981, the Piedmont Triad Apartment Association (PTAA) is the leading organization supporting the multi-family housing industry in the Piedmont Triad region. PTAA serves apartment owners, operators, vendor partners, residents, and the wider community. We advocate for the industry at local, regional, and national levels and provide leadership, education, and resources to build trusted apartment communities. PTAA is committed to improving apartment living and delivering quality housing. We promote industry standards, professional development, and inclusivity, aligned with our core values of honesty, integrity, professionalism, accountability, and inclusiveness.

Position Summary

The Director of Member Engagement & Partnerships leads the strategy, growth, and management of the PTAA’s membership and sponsorship opportunities. This role leads the association’s activities to grow member engagement and retention, and generate revenue through sponsorships. 

Essential Functions

• You’re leading the development and execution of strategies that grow our membership while increasing the engagement, satisfaction, and retention of existing PTAA members.
• You're also developing and selling sponsorships for all PTAA programming and annual sponsorships. Your understanding of what our members are looking for drives the development of focused and unique propositions to expand the reach of our supplier partners.
• You’re working with a range of different people, serving as a liaison for multiple member-led committees. You’re helping them achieve their goals by supporting committee-specific events and monthly meetings.
• You’re focused on developing and maintaining strong relationships with PTAA members, focused on the people working on-site and the suppliers who support them.
• You’re engaging in ongoing outreach with membership to ensure member data accuracy, updating and maintaining the member database as necessary.
• You're leading the PTAA’s market research efforts by engaging with our members and visiting them on site across our twelve-county region.
• You're excited to work with the rest of the PTAA team to grow the number of actively engaged members.
• You've got experience in multifamily, either as a supplier partner or on the on-site/operator side of things
• Administrative duties include answering member inquiries via telephone, website, and email.
• Other duties as assigned by the Executive Director.

Minimum Qualifications:

• Must be able to work occasional weekends and evenings
• The ability to prioritize, meet deadlines, and work successfully in a member-first environment with a commitment to client service is required.
• Requires regular travel by car to sites outside of the office
  

Knowledge, Skills, and Abilities

• Trade Association and Multifamily Industry experience preferred
• Technology, including a high level of proficiency in Microsoft Office
• Strong organizational and project management skills and attention to detail required
• Excellent attention to detail while hitting deadlines
• Excellent written, oral, and visual communication and presentation skills
• Strong relationship management skills in working with multiple internal and external stakeholders

Other Responsibilities

• Manage member relationships by attending scheduled events
• Assist all team members in any event management tasks
• Attend after-hour events

Work Conditions & Physical Demands

• Requires walking, bending, kneeling, or some lifting (up to 50 lbs.) at company events
• Requires frequent computer use for extended viewing of a computer screen and repetitive use of a keyboard, and some phone activity