Telecommunicator - Part Time

Summary

The Telecommunicator monitors and coordinates response to a variety of emergency and non-emergency calls for assistance, ensuring efficient communication on behalf of Piedmont Triad Airport Authority (PTAA). The role is largely responsible for working weekend day and night shifts. Work is performed and evaluated through operational effectiveness, regulatory compliance, administrative performance, and achievement of departmental objectives as defined by departmental policies.

Essential Duties and Responsibilities

• Monitor and operate the CCTV system, including identifying small, seemingly insignificant details that appear to be suspicious or out of place and take appropriate action as defined by department policy
• Receive incoming routine and emergency calls from the public and airport tenants and take appropriate action in an efficient and timely manner as defined by department policy
• Dispatch and maintain contact with multiple groups, such as Police, Fire, Security, the FAA, the TSA, Facilities, Parking, other airport personnel, and mutual aid as required via analog and 800 MHZ radio systems
• Uphold department dispatch protocols, policies, and best practices to ensure compliance and operational excellence
• Operate and monitor a variety of computer programs, including Computer Aided Dispatch (CAD), local, state, and national information networks
• Maintain accurate status and documentation of Police and Fire Department activities in CAD
• Visually monitor security and alarm systems, including internal and external doors, remote gates, fire alarms, smoke detectors, and sprinklers, in order to assist in the maintenance of terminal security
• Assist the public with complaints, information, lost and found, or other customer service needs
• Other duties as assigned

Required Knowledge, Skills, and Abilities

• Working knowledge of emergency services dispatch center principles, practices, methods, and equipment
• Working knowledge of and ability to understand and apply state and federal law enforcement laws, local ordinances, best practices, and department policies
• Ability to exercise sound judgment in both non-emergency and emergency situations
• Ability to work independently and stay alert without supervision
• Ability to communicate effectively in oral and written forms
• Ability to present clear and concise information to other emergency personnel as they respond to a variety of situations
• Ability to remain calm and collected under pressure while accurately collecting an appropriate level of detail from a variety of callers
• Ability to communicate effectively with a diverse array of individuals, including the ability to elicit information from those who may be irate or upset
• Ability to think clearly and concisely, analyze data from a variety of sources, and make rapid decisions and judgments in response to emergency requests for assistance
•  Ability to multi-task in both emergency and non-emergency situations 
• Ability to use common software, such as MS Office Suite
• Ability to establish and maintain effective working relationships with coworkers and supervisors

Minimum Requirements

• High school diploma or equivalent
• 1 year of experience in 911 dispatch operations, EMS, logistics, or related profession
• Excellent decision-making, critical thinking, and problem-solving skills in high-pressure environments
•  High level of organization, attention to detail, and accountability
• Strong communication, customer service, and interpersonal skills
• In-depth understanding of dispatch systems, including CAD software and real-time tracking tools
• Demonstrated ability to type at a minimum of 35 WPM
• Demonstrated ability to operate analog and 800 Mhz radio systems
• Have and maintain availability to work weekends, specifically night and day shifts, as well as weekdays
• Hold and maintain a valid DCI certification or obtain one within a reasonable timeline as defined by department policy
• Final candidates must pass a pre-employment drug-screening test and any additional evaluations as established by department policy 

Preferred Knowledge, Skills, and Abilities

• Possess an associate’s degree or degree from an accredited college or university
• EWARRANTS experience
• Hold and maintain a valid CJ LEADS Certification 

Working Conditions and Physical Requirements

• Adequate vision, hearing, range of motion, and speech required
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
• This position requires sitting, standing, talking, hearing, seeing, and other repetitive motions when performing tasks and for extended periods of time