What are the responsibilities and job description for the Club Manager position at Picklr Franchise - Utah?
COMPANY OVERVIEW
The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs. A recent partnership with the Professional Pickleball Association means the best players in the world now train and instruct at The Picklr, and we own Stack Athletics, one of the fastest-growing pickleball apparel brands.The Stack Pro team has some of the most recognizable names in the sport and elevates short-court style with a youthful approach. We even have part ownership of a professional MLP team.Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. If you’re ready to work hard and play hard, come join our team.
POSITION OVERVIEW
The Club Manager position will drive the overall success of The Picklr Club. This individual will need to understand all aspects of running an indoor pickleball facility, with a specific focus on membership sales, club programming, and back-end operations.
Overall Responsibilities
- Membership sales
- Manage programming schedule
- Manage all staff (hiring, training, scheduling, payroll, etc.)
- Understand all software involved with running a club (Playbypoint, Aircall, Hubspot, Wingfield, SWISH, etc.)
- Provide excellent customer service
- Manage all club operational needs
- Attend all assigned meetings and trainings
- Communicate with members, ambassadors, and staff
Qualifications
- Minimum of 1–2 years of experience in a management position
- Ability to effectively and clearly explain memberships and programming offerings at The Picklr
- Strong communication skills with team members and management
- Ability to organize and create program calendars and schedules
- Ability to create systems to maintain structure and consistency as needed
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
- Ability to learn new software and train employees
- Proficient with basic computer software (Word, Sheets, Excel, etc.)
Preferred Qualifications:
- 1–2 years of sales experience
- 1–2 years of customer service experience
- Knowledge of the pickleball community and gameplay
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