Automotive Service Manager

Job Summary
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with energy and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive profitability through effective management of service technicians, parts, and repair processes. Your mechanical knowledge and dealership experience will empower you to coordinate vehicle diagnostics, repairs, and maintenance efficiently while fostering a positive environment for both staff and clients. If you thrive in a fast-paced automotive setting and possess a passion for delivering top-tier service, this is the opportunity for you to energize our team and elevate our service standards.

Responsibilities

• Lead the automotive service team by providing clear direction, motivation, and support to ensure high performance and customer satisfaction
• Oversee vehicle diagnostics, repairs, and maintenance procedures including oil changes, brake repairs, suspension work, tire services, shocks & struts, transmissions, and collision repairs
• Utilize estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates and communicate effectively with clients
• Drive upselling initiatives by identifying additional services that meet customer needs while maximizing revenue opportunities
• Manage service writing tasks efficiently, ensuring all work orders are detailed accurately and completed promptly
• Maintain strong client communication by explaining repair procedures clearly and providing updates on vehicle status throughout the service process
• Handle cash transactions responsibly while maintaining accurate financial records and balancing daily cash handling activities
• Monitor parts inventory levels to ensure timely availability of components needed for repairs
• Promote a safe working environment by adhering to safety protocols and industry standards

Qualifications

• Proven dealership or automotive service management experience with a strong understanding of auto repair processes
• Extensive mechanic experience with knowledge of automotive diagnostics, transmissions, oil changes, brake systems, suspension components, tire services, shocks & struts
• Proficiency in estimating software and computer-aided vehicle damage estimating tools
• Excellent customer service skills with the ability to communicate technical information clearly to clients
• Strong sales aptitude with a focus on upselling complementary services effectively
• Mechanical knowledge of automotive repair including collision repair procedures
• Experience managing service technicians and coordinating workflow efficiently
• Valid driver’s license with a clean driving record; ability to drive company vehicles as needed

Join us in leading our automotive service department with enthusiasm! We’re dedicated to empowering our team members through comprehensive training opportunities and fostering a collaborative environment where your skills can shine. If you’re passionate about automotive repair, customer satisfaction, and operational excellence, we want to hear from you!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $64,152 - $90,951