IT Support Technician II

JOB TITLE: IT Support Technician II

DEPARTMENT: Information Technology

REPORTING TO: IT Manager

Founded in 1955, Piasecki Aircraft Corporation (PiAC) is a research and development business specializing in design, fabrication and flight testing of experimental rotorcraft and unmanned air vehicles. Piasecki has developed and flown more than 25 different advanced VTOL and UAV aircraft and continues to develop cutting-edge vertical flight technologies.   

SUMMARY:
The IT Support Technician II plays a crucial role in maintaining and enhancing Piasecki Aircraft Corporation’s technology infrastructure. This position involves providing comprehensive technical support to our staff, managing hardware and software systems, and ensuring the stability and security of our network environment. The ideal candidate is a proficient problem-solver who can work independently on a range of IT tasks and contribute effectively to team projects, escalating complex issues to senior staff when necessary.

RESPONSIBILITIES:

• Independently manage and resolve help desk requests, providing proficient troubleshooting and one-on-one technical guidance to end-users.
• Install, configure, and maintain a variety of hardware, including PCs, printers, and mobile devices.
• Support and maintain Windows server environments, desktops, and foundational network infrastructure.
• Provide administration and support for cloud services, including the Microsoft 365 environment.
• Manage user accounts, software installations, and system permissions across various platforms.
• Create and maintain clear, detailed documentation for our internal knowledge base and ticketing system.
• Collaborate with the IT team on projects and initiatives to improve systems and workflows.
• Perform other related duties and take on projects as assigned by the IT Manager.

KNOWLEDGE / SKILLS / ABILITIES:

• Working knowledge of networking principles, server administration, and cloud service support.
• Proficient in troubleshooting and resolving a wide range of hardware, software, and network issues.
• Skilled in user account management, software installation, and configuring system permissions.
• Strong documentation skills with experience using ticketing systems and contributing to knowledge bases.
• Excellent communication and interpersonal skills, with the ability to provide clear technical guidance to non-technical users.
• Demonstrated ability to manage assigned tasks independently and prioritize effectively.

EDUCATION / CERTIFICATIONS / CLEARANCES:

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in a technology-related field is preferred
• Proven experience in an IT support role demonstrating the skills and knowledge required for this position.