What are the responsibilities and job description for the Customer Service & Enrollment Coordinator position at Piano Central Studios?
Benefits:
Customer Service & Enrollment Coordinator
Piano Central Studios Greenville, SC (Cherrydale Area office location)
About the Role
This role blends customer care, lead follow-up, and enrollment support.
You will be the first point of contact for our leads, guiding prospective families through their decision-making process, building relationships, and helping them confidently enroll in our programs.
Youll also support our current families while keeping day-to-day operations running smoothly behind the scenes. This is an ideal role for someone who enjoys meaningful conversations, staying organized, and being part of a team that makes a real difference in peoples lives.
Join a team that values people, purpose, and making a lasting impact through music.
Why This Role is a Great Fit
Consistent daytime hours that align well with a school schedule
No nights or weekends required
A positive, encouraging work environment centered around music and families
A role where your work directly impacts children and families in your community
A close-knit, supportive team where your contributions are valued
What Youll Do
Answer calls, texts, and emails with warmth and professionalism
Build relationships with prospective families and guide them toward enrollment
Consistently follow up and nurture our leads
Help families choose the right program Kindermusik, Group Lessons, or Private Lessons
Enroll, schedule, and onboard new students
Support current families with scheduling, communication, and account needs
Track conversations, tasks, and follow-ups using our systems
Manage class enrollments and keep records organized and up to date
Assist with billing follow-ups and basic administrative tasks
Reconcile teacher invoices
Support weekly communications and general office operations
Who This Role Is Perfect For
You love helping people and take pride in creating a positive experience
You have a friendly, confident phone presence and enjoy talking with people
You are positive, upbeat, and bring steady, calm energy to your work
You are highly organized and naturally stay on top of tasks and details
You are self-motivated and comfortable working independently
You are growth-minded and open to learning new systems and skills
You are comfortable following up with prospective families and helping them take the next step
You have a natural ability to guide conversations toward a decision in a helpful, non-pushy way
You adapt well to change and can manage a variety of responsibilities
You are comfortable using technology and learning new tools
You value being part of a small, collaborative team and contributing to meaningful work
Requirements & Skills
Strong communication skills (phone, email, and text)
Excellent organization and time management
Ability to manage multiple tasks and systems simultaneously
Confidence in guiding conversations toward enrollment decisions
Willing to learn to use tools like ActiveCampaign (CRM), ClickUp (Task Management), RingCentral (Phone), Microsoft Outlook (email), and Jackrabbit Class (Student Database)
Previous experience in customer service, administrative support, or enrollment/sales is a plus
- Option to take up to 3 weeks off for vacation
- No evenings or weekends
- Training & development
Customer Service & Enrollment Coordinator
Piano Central Studios Greenville, SC (Cherrydale Area office location)
About the Role
This role blends customer care, lead follow-up, and enrollment support.
You will be the first point of contact for our leads, guiding prospective families through their decision-making process, building relationships, and helping them confidently enroll in our programs.
Youll also support our current families while keeping day-to-day operations running smoothly behind the scenes. This is an ideal role for someone who enjoys meaningful conversations, staying organized, and being part of a team that makes a real difference in peoples lives.
Join a team that values people, purpose, and making a lasting impact through music.
Why This Role is a Great Fit
Consistent daytime hours that align well with a school schedule
No nights or weekends required
A positive, encouraging work environment centered around music and families
A role where your work directly impacts children and families in your community
A close-knit, supportive team where your contributions are valued
What Youll Do
Answer calls, texts, and emails with warmth and professionalism
Build relationships with prospective families and guide them toward enrollment
Consistently follow up and nurture our leads
Help families choose the right program Kindermusik, Group Lessons, or Private Lessons
Enroll, schedule, and onboard new students
Support current families with scheduling, communication, and account needs
Track conversations, tasks, and follow-ups using our systems
Manage class enrollments and keep records organized and up to date
Assist with billing follow-ups and basic administrative tasks
Reconcile teacher invoices
Support weekly communications and general office operations
Who This Role Is Perfect For
You love helping people and take pride in creating a positive experience
You have a friendly, confident phone presence and enjoy talking with people
You are positive, upbeat, and bring steady, calm energy to your work
You are highly organized and naturally stay on top of tasks and details
You are self-motivated and comfortable working independently
You are growth-minded and open to learning new systems and skills
You are comfortable following up with prospective families and helping them take the next step
You have a natural ability to guide conversations toward a decision in a helpful, non-pushy way
You adapt well to change and can manage a variety of responsibilities
You are comfortable using technology and learning new tools
You value being part of a small, collaborative team and contributing to meaningful work
Requirements & Skills
Strong communication skills (phone, email, and text)
Excellent organization and time management
Ability to manage multiple tasks and systems simultaneously
Confidence in guiding conversations toward enrollment decisions
Willing to learn to use tools like ActiveCampaign (CRM), ClickUp (Task Management), RingCentral (Phone), Microsoft Outlook (email), and Jackrabbit Class (Student Database)
Previous experience in customer service, administrative support, or enrollment/sales is a plus
Salary : $20 - $24