Customer Experience & Enrollment Coordinator

Benefits:

• Option to take up to 3 weeks off for vacation
• No evenings or weekends
• Training & development
  
  
  

Customer Experience & Enrollment Coordinator

Piano Central Studios – Greenville, SC (Cherrydale Area office location)

About The Role

This role blends customer care, lead follow-up, and enrollment support.

You will be the first point of contact for our leads, guiding prospective families through their decision-making process, building relationships, and helping them confidently enroll in our programs.

You’ll also support our current families while keeping day-to-day operations running smoothly behind the scenes. This is an ideal role for someone who enjoys meaningful conversations, staying organized, and being part of a team that makes a real difference in people’s lives.

Why This Role is a Great Fit

• Consistent daytime hours that align well with a school schedule
• No nights or weekends required
• A positive, encouraging work environment centered around music and families
• A role where your work directly impacts children and families in your community
• A close-knit, supportive team where your contributions are valued
  
  
  

What You’ll Do

• Answer calls, texts, and emails with warmth and professionalism
• Build relationships with prospective families and guide them toward enrollment
• Consistently follow up and nurture our leads
• Help families choose the right program – Kindermusik, Group Lessons, or Private Lessons
• Enroll, schedule, and onboard new students
• Support current families with scheduling, communication, and account needs
• Track conversations, tasks, and follow-ups using our systems
• Manage class enrollments and keep records organized and up to date
• Assist with billing follow-ups and basic administrative tasks
• Reconcile teacher invoices
• Support weekly communications and general office operations
  
  
  

Who This Role Is Perfect For

• You love helping people and take pride in creating a positive experience
• You have a friendly, confident phone presence and enjoy talking with people
• You are positive, upbeat, and bring steady, calm energy to your work
• You are highly organized and naturally stay on top of tasks and details
• You are self-motivated and comfortable working independently
• You are growth-minded and open to learning new systems and skills
• You are comfortable following up with prospective families and helping them take the next step
• You have a natural ability to guide conversations toward a decision in a helpful, non-pushy way
• You adapt well to change and can manage a variety of responsibilities
• You are comfortable using technology and learning new tools
• You value being part of a small, collaborative team and contributing to meaningful work
  
  
  

Requirements & Skills

• Strong communication skills (phone, email, and text)
• Excellent organization and time management
• Ability to manage multiple tasks and systems simultaneously
• Confidence in guiding conversations toward enrollment decisions
• Willing to learn to use tools like ActiveCampaign (CRM), ClickUp (Task Management), RingCentral (Phone), Microsoft Outlook (email), and Jackrabbit Class (Student Database)
• Previous experience in customer service, administrative support, or enrollment/sales is a plus
  
  
  

About Piano Central Studios

Founded in 1979, Piano Central Studios is the largest community music school in the Upstate of South Carolina. We are passionate about helping students of all ages discover a love for music and experience the joy of making music for life.

Our mission is to nourish hearts and minds with music making for life, and we are committed to creating an environment where students feel inspired, families feel valued, and everyone feels connected.

Join a team that values people, purpose, and making a lasting impact through music.