What are the responsibilities and job description for the Customer Support / Order Processing Specialist position at PI Physik Instrumente, LP?
PI (Physik Instrumente), LP is the world leader in high precision positioning systems: Nano Positioning, Micro Positioning, Precision Motion and Automation Systems. Our product lines include piezoelectric-based nano positioners, motorized stepper and servo stages, and linear motor stages. Our customers are the leading OEM’s and researchers in high tech fields such as semiconductor, photonics, biomedical, aerospace, astronomy, metrology, scientific instrumentation, and scientific research in microscopy and beam lines.
We have an immediate opening for a Customer Support / Order Processing Specialist. The role will be based in our Auburn, MA office. This is a full-time, on-site role.
What You Will Do:
- Serve as the primary point of contact with PI's customers.
- Process customer PO's and manage the order fulfillment process from order intake thru delivery.
- Interact with and coordinate activities between sales, operations, finance, and logistics.
- Enter and manage all customer and order data in our company's ERP system.
You should comfortable learning new software systems and working within We will train your to use our ERP system.
What Have You Done:
- Associates Degree required, Bachelors Degree preferred.
- 2-5 years of experience working in inside sales, customer service, or sales support.
- Exhibit excellent verbal and written communication skills.
- Demonstrated proficiency using Microsoft Office, Word, Excel, and Windows.
- Developed a strong team work ethic and a passion for customer service.
What We Provide:
- Blue Cross Blue Shield of MA PPO medical plan with HSA.
- Dental and vision insurance.
- LTD & Life insurance.
- 401k with a generous company match.
PI (Physik Instrumente), LP is an Equal Employment Opportunity Employer/Protected Veterans/Individuals with Disabilities. Employment is dependent on the results of an initial drug test and background check. We are open to reasonable accommodation – please contact us at HR@pi-usa.us for consideration.
We are not providing work authorization or sponsorship for this opportunity.
Salary : $30 - $35