What are the responsibilities and job description for the Patient Services Representative position at Physicians' Primary Care of Southwest Florida?
We are expanding! Physicians’ Primary Care of Southwest Florida is a premier multi-specialty primary care practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a full time Patient Services Representative for our new Fort Myers East Adult Medicine location.
The Patient Services Representative (PSR) is the initial point of service contact with our patients and will provide the welcome greeting in person and via telephone. PSR will perform clinical based clerical duties using specific knowledge of medical specialty terminology, and hospital, clinic, and imaging procedures. Duties will include processing patient referrals, capturing patient demographics, scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
This person will work closely with patients, providers, fellow team members and community referring providers to accommodate patient needs through people-related solutions. This individual promotes the company’s patient care priorities, culture, mission, and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets visitors, ascertains purpose of visit, and directs them to appropriate staff.
- Answers patient questions and provides assistance to facilitate patient care objectives
- Performs check-in and check-out services
- Register all new patients, capture, and input demographics and insurance information
- Schedule appointments
- Answers telephones and direct calls to appropriate staff.
- Conducts appointment reminder calls to patients
- Collect co-pays and outstanding balance
- Field phone calls and respond to emails and faxes
- Import medical records into the EMR
- Interviews patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
- Schedules and confirms patient diagnostic appointments, surgeries, and medical consultations.
- Receives and routes messages and documents such as laboratory results to appropriate staff.
- Operates office equipment such as voicemail messaging systems, and uses word processing, spreadsheet, and other software to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Maintains medical records, technical library, and correspondence files.
- Continuously check, cleans and stocks patient waiting room area to ensure a clean, presentable, and efficient waiting area
- Prepares and ensures financial collections ledger and monies are accurate
- Provides exemplary patient care and service
- Cross-functions with other team members roles to ensure coverage of all areas
- Attends department and company meetings as required
- Ensure an inclusive approach to employees, patients, consumers, and vendor partners
QUALIFICATION REQUIREMENTS:
- Strong business acumen and teamwork abilities
- Working knowledge of medical services and healthcare compliance regulations
- Ability to listen and understand underlying needs of an issue
- Strong interpersonal, verbal, and written communications skills
- Demonstrated ability to anticipate and solve practical problems
- Ability to identify, influence, and collaborate with team-members to achieved desired clinical outcomes
- Outstanding judgement, sensitivity, and high discretion
- Experience working in medical industry required
- Proficiency in Microsoft Office Suite and Medical system applications such as E Clinical Works, Phreesia, external imaging, hospital, and pathology EHR systems
- Must have a valid Driver’s License, reliable vehicle, and ability to report to work on time each scheduled shift
- Must be able to travel to office locations as needed
EDUCATION AND / OR EXPERIENCE:
- High School Diploma or equivalent required
- A minimum of 2 years of medical office experience required
- Experience with Medical Office Systems
CONFIDENTIAL AND SENSITIVE INFORMATION:
- Must properly control the release of proprietary and confidential information
- Knowledge of HIPAA laws and regulations
LANGUAGE SKILLS:
- Ability to read and interpret documents, reports, and correspondence, and communicate effectively in one-on-one and group situations with patients, physicians, employees, and other customers of the organization
- Professional interpersonal and organizational skills
- Command of the English language with bi-lingual skills helpful
- Must be able to read, write and speak English and understand written and oral instructions.
WHAT PPC OFFERS:
- 30 years growing with and supporting our communities
- Award-winning physicians
- Ability to grow within the organization
- Health, dental, vision, and life insurances
- 401(k) with company match
- Paid Time Off (PTO)
- Paid holidays
- Employee Assistance Program (EAP)
- Uniform allowance
- Employee appreciation week and events
Physicians Primary Care of SWFL participates in E-Verify. Go to https://www.ppcswfl.com/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf for more information.