What are the responsibilities and job description for the Operations Delivery Manager Designates position at Marshall Retail Group?
The Operations Delivery Manager Designate (National Deployment) provides specialized operational expertise, deployment support, coaching, and operational intervention across multiple properties throughout the United States. The role partners closely with Regional Directors, Divisional Sales & Operations Managers, and Multi-Unit Managers to improve operational execution, inventory accuracy, compliance, and leadership capability.
Salary: $85,000-95,000 annually
Job Responsibilities
- Operational Support & Performance Improvement: Partner with Multi-Unit Managers to strengthen operational execution across assigned properties through targeted coaching, operational assessments, and hands-on support. Translate enterprise strategies into practical execution that improves consistency, productivity, compliance, and customer experience.
- Operational Diagnostics & Risk Mitigation: Evaluate operational performance using business analytics, inventory reporting, audit results, compliance assessments, shrink data, and financial metrics to identify root causes, prioritize operational risks, and develop corrective action plans that improve sustainable business performance.
- Inventory, Compliance & Operational Controls: Lead initiatives that strengthen inventory integrity, receiving, transfers, stockroom organization, merchandising standards, asset protection, food safety, health & safety, and regulatory compliance. Ensure operational controls are consistently executed while reducing operational risk and trading losses.
- Coaching, Capability Building & Training: Deliver structured coaching, field training, and operational development that builds leadership capability and strengthens execution across all levels of the organization. Support onboarding, leadership transitions, new store openings, enterprise initiatives, and operational change management through practical, hands-on development.
- Operational Recovery & Business Readiness: Deploy to high-risk, underperforming, or transitioning properties to stabilize operations, improve execution, prepare for regulatory inspections, support physical inventories, execute operational recovery plans, and ensure readiness for major commercial events and strategic initiatives.
- Cross-Functional Collaboration: Partner with Field Operations, Central Operations, Profit Protection & Risk Management, Finance, Commercial, Facilities, and People teams to identify opportunities, implement operational improvements, support enterprise projects, and ensure consistent execution of company standards across all operating formats.
- Deployment & Enterprise Support: Serve as an enterprise deployment resource, providing flexible operational support across multiple regions, business formats, and strategic initiatives. Assignments may include leadership vacancies, acquisitions, remodels, new store openings, operational transformations, inventory events, and other business-critical priorities requiring immediate operational expertise.
Salary : $85 - $95