What are the responsibilities and job description for the Operations Delivery Manager, Sales & Training position at Marshall Retail Group?
The Operations Delivery Manager – Sales & Training is a field-based leadership role responsible for driving operational excellence, training, and execution consistency across North America while providing operational leadership support within an assigned property. This role partners Field Operations, Multi-Unit Managers, and cross-functional teams to improve sales performance, develop leaders, implement strategic initiatives, and ensure consistent execution of company standards. Travel is required to support field operations, training, and business initiatives.
Key Responsibilities
- Provide operational leadership within an assigned property to drive sales, customer experience, compliance, and operational excellence.
- Coach and develop store leaders and frontline teams.
- Support workforce planning, scheduling, and succession planning.
- Build strong partnerships with internal and external stakeholders.
- Develop and deliver operational training programs and supporting resources.
- Coach leaders on operational excellence, inventory control, shrink reduction, compliance, and customer experience.
- Identify development opportunities and support onboarding, leadership growth, and succession planning.
- Partner with Multi-Unit Managers to achieve sales, labor, shrink, cost, and compliance goals.
Analyze operational performance and identify opportunities to improve execution and business results.