What are the responsibilities and job description for the First Impressions Specialist position at Physician's Clinic of Iowa, P.C.?
EDUCATION AND WORK EXPERIENCE PROFILES MUST BE REVIEWED & COMPLETED AFTER YOU HAVE SUBMITTED THE QUESTIONS SECTION FOR FURTHER CONSIDERATION.
Physicians’ Clinic of Iowa is seeking friendly, energetic, and outgoing individual to fill a full-time position to work with patients, guests, and visitors to the PCI Medical Pavilions. The First Impressions Specialist creates an environment that makes our patients and guests feel welcome, comfortable, and cared for during the visit; providing a first and a lasting impression.
This role requires excellent communication, customer service, and decision-making skills, teamwork, along with a sincere desire to serve our guests creating an outstanding patient experience.
Primary duties for this position include, but are not limited to:
- Influence customer satisfaction by greeting and welcoming patients and guests in a courteous manner by demonstrating service first behaviors.
- Assist with any questions or concerns and help guests with navigation through the Medical Pavilions.
- Work together with Pavilion Volunteers to escort patients and guests to their destination and provide wheelchair assistance as needed.
- Be adept at problem solving and service recovery.
- Establish and maintain positive relationships utilizing friendly and positive body language, voice tone and word choices to demonstrate compassionate and genuine patient care.
- Ensure that our patients and guests are provided with the highest level of hospitality in order to exceed guest expectations.
Qualifications:
- High School Diploma or GED required as well as basic computer skills.
- Prefer experience within a health care setting, and familiar with HIPAA guidelines (patient privacy).
- Strong Commitment to patient care and teamwork.
- Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
- Thorough understanding of safety regulations and best practices.
Why Join PCI?
- Competitive salary and comprehensive benefits.
- No nights or weekends.
- Paid holidays and a generous paid time off program.
- Supportive, team-oriented work environment focused on quality and compassion in patient care.
PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.