HomeCare Office Manager

The HomeCare Office Manager plays a vital role in ensuring the smooth and efficient operation of a home care company's administrative functions. This position requires strong organizational and leadership skills to oversee various office activities and maintain compliance with relevant healthcare regulations. The Medical Office Manager is responsible for coordinating administrative tasks, managing staff, implementing policies and procedures, and fostering a positive work environment.

Responsibilities:

1. Administrative Coordination:

• Oversee and manage the day-to-day administrative operations of the home care company.
• Ensure the timely and accurate completion of administrative tasks, such as scheduling, billing, and documentation.
• Develop and implement efficient office procedures to enhance productivity and workflow.
• Maintain records and databases, including patient information, financial data, and employee records.
• Coordinate with other departments to facilitate effective communication and collaboration.

2. Staff Management:

• Recruit, hire, train, and evaluate administrative staff members.
• Provide guidance, support, and ongoing training to enhance staff performance.
• Schedule and assign tasks to administrative staff, ensuring appropriate coverage.
• Foster a positive work environment that encourages teamwork, professionalism, and high morale.
• Address employee concerns, resolve conflicts, and implement disciplinary actions when necessary.

3. Compliance and Regulatory:

• Stay updated on relevant healthcare laws, regulations, and industry standards.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality.
• Implement and monitor policies and procedures to ensure adherence to regulatory requirements.
• Coordinate with external agencies, auditors, and regulators as needed.
• Conduct internal audits to identify areas for improvement and implement corrective actions.

4. Financial Management:

• Collaborate with the finance department to monitor and manage office budgets.
• Oversee billing processes, including insurance claims and patient billing.
• Track accounts receivable, process payments, and manage financial records.
• Identify opportunities to improve revenue cycle management and optimize financial performance.
• Work closely with insurance providers and resolve any billing or reimbursement issues.

5. Communication and Customer Service:

• Serve as the primary point of contact for internal and external inquiries.
• Communicate effectively with patients, families, caregivers, and healthcare professionals.
• Address patient concerns and ensure exceptional customer service is provided.
• Collaborate with healthcare providers and outside agencies to facilitate seamless care coordination.
• Maintain effective communication channels with all stakeholders, ensuring timely and accurate information flow.

Qualifications and Skills:

- Bachelor's degree in healthcare administration, business management, or a related field (preferred).

- Proven experience as a medical office manager or in a similar leadership role.

- In-depth knowledge of healthcare administration, regulations, and compliance.

- Strong understanding of home health operations, including scheduling, billing, and documentation.

- Proficiency in using electronic medical records (EMR) systems and office productivity software.

- Excellent organizational, problem-solving, and decision-making skills.

- Exceptional communication and interpersonal skills.

- Ability to work effectively in a fast-paced environment and prioritize multiple tasks.

- Leadership qualities with the ability to motivate and manage a diverse team.

- Attention to detail and a commitment to maintaining accuracy and confidentiality.

Job Type: Full-time

Application Question(s):

• Do you have experience within healthcare office management?

Work Location: In person