What are the responsibilities and job description for the Front Office Staff position at Physical Therapy Services P.A.?
Position Summary
Front Office Staff is to provide exceptional customer service by ensuring a positive patient experience for new and seasoned patients alike. This may include but is not limited to:
- Registering and/or updating patient registrations completely and accurately.
- Checking-in and checking-out patients.
- Making return appointments.
- Ensuring all check-in paperwork is completed and scanned into the EMR system in a timely manner.
- Verifying insurance eligibility and updating insurance.
- Collecting any copay or coinsurance due at time of service.
- Keeping cash balanced.
- Maintaining confidentiality of patient information
- Other duties as assigned
Qualifications
- High school diploma or equivalent or higher education.
- Computer proficiency with Windows experience.
- Good decision-making, communication, and organizational skills.
- Must be able to work independently.
- Must be able to multi-task and be flexible to accommodate the needs of their department due to the ever-changing healthcare field.
- Medical Billing and collections experience: 2 years (Preferred)
- Medical Receptionist: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Schedule
- 8 Hour shift
- Day shift
- Monday to Friday
- No weekends
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $12 - $14