What are the responsibilities and job description for the Front Office Manager position at The Sessions Hotel?
Overview
We are seeking a dedicated and experienced Front Office Manager to join our team in providing exceptional hospitality services. The ideal candidate will possess a strong background in hotel management and customer service, ensuring that our guests receive the highest level of care and attention. This role is pivotal in maintaining smooth operations at the front desk, managing guest relations, and leading the front office team.
Duties
- Oversee daily front office operations, ensuring efficient check-in and check-out processes for guests.
- Manage and train front desk staff, promoting a culture of excellent customer service and teamwork.
- Handle guest inquiries, complaints, and special requests with professionalism and courtesy.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction and room readiness.
- Conduct night audits as necessary, ensuring accurate financial reporting and compliance with hotel policies.
- Maintain knowledge of hotel services, local attractions, and events to provide guests with accurate information.
- Utilize multi-line phone systems effectively to manage incoming calls and assist guests promptly.
- Implement procedures for guest check-in/check-out while maintaining high standards of phone etiquette.
Experience
- Proven experience in hospitality management or hotel management roles, preferably within a resort or similar environment.
- Strong background in customer service with a focus on guest relations and satisfaction.
- Familiarity with night audit processes is a plus.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Previous experience working at the front desk or in guest services is essential for this role. Join our team as a Front Office Manager where your expertise will contribute to creating memorable experiences for our guests while leading a dynamic front office team!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17