PHOENIX TOOLBANK PROGRAM MANAGER

Mission and About:

Phoenix ToolBank serves community-based organizations by providing tools, equipment and expertise to empower their most ambitious goals.

Phoenix ToolBank (ToolBank) offers tools and equipment to a variety of community-based partners to strengthen and celebrate the shared community. ToolBank tools range from power tools to support building projects, to handheld tools such as shovels for planting community gardens, to painting supplies for rehabilitation / upkeep projects and even items such as tables and chairs for events. By investing in ToolBank, nonprofits are able to equip volunteers and staff to support projects without having to redirect agency funding away from their critical missions. This also allows the nonprofit to avoid having to store, clean and maintain the tools, which may only be used for a one-time project or infrequent enough to provide additional cost versus benefit to the organization. ToolBank increases the capacity and impact of the local volunteer community. When provided access to tools, charitable organizations are empowered to work on the front lines of the most entrenched problems facing our community. 

Purpose of Position:

Manage the Tool Lending Program, including warehouse operations and volunteer coordination. 

Time Commitment for Position:

The Program Manager is a 30-40 hour a week, nonexempt position reporting to the Executive Director. The days of work will be determined by the Executive Director, but will generally be Monday through Friday 9:00am to 5:00pm, however, occasional evening and weekend hours may be required based on ToolBank necessary operations. 

Salary Range: 

¶  $20.00 to $25.00 an hour, based on experience and qualifications.

¶  Health Insurance options

Responsibilities:

¶   Articulate ToolBank’s mission and impact as well as promote ToolBank’s programs in Arizona

Tool Lending Program

¶   Manage and direct all aspects of the Tool Lending and Heat Relief Program

¶   Ensure and oversee the execution of all orders fullment and returns, with a focus on customer service and accuracy 

¶   Track and process tool and consumable material donations 

¶   Serve as the liaison between the ToolBank and member agencies during orders

Facilities Operations

¶   Actively preserve the inventory of the Tool Lending Program by providing minor tool repairs and tool branding as needed 

¶   Maintain cleanliness, safety and overall professional appearance of entire warehouse area

¶   Work collaboratively with other ToolBank staff and Board of Directors for effective service delivery and building maintenance

¶   Oversee weekly, monthly, and quarterly warehouse duties including, but not limited to, sweeping, moping, safety checks, etc.

Volunteer and Staff Management

¶   Work with ToolBank Staff to generator program driven volunteer opportunities

¶   Manage individual volunteers and groups in various warehouse activities

¶   Cultivate engaging relationships between the ToolBank and volunteers

¶   Manage and guide additional warehouse support staff

¶   Other duties as required or assigned

Qualifications:

¶   Fundamental computer skills in Microsoft Office products

¶   Ability to lift and move heavy and large inventory 

¶   Attention to detail and ability to problem solve

¶   Self-starter with strong organizational and time management skills for a fast-paced environment

¶   Ability to communicate clearly to member agencies, staff and volunteers in person, via e-mail and by phone

¶   Ability to interact with volunteers, clients, staff and board members in a friendly, courteous and professional manner

¶   Familiarity with tools types and special event equipment and their usage 

Other Requirements:  

¶   Valid driver’s license

¶   Knowledge of tool maintenance and repair

Physical Demands:

Candidate must be comfortable working in a non-climate-controlled environment. Must be able to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the employee is constantly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands and arms to handle, feel and reach. The employee is required to stoop, kneel, crouch, or crawl. A physical test will be administered during interview. 

Interested Candidates:

Contact Executive Director, Jana Ferraro: 

jana.ferraro@toolbank.org •(602) 438-4005

To learn more about ToolBank’s programs please visit our website at www.phoenixtoolbank.org.