Ticket Service Representative - Part Time

Player 15 Group – the sports & entertainment brand behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.

Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.

We are seeking an experienced and motivated Ticket Service Representative to join our team. In this high-impact role, you will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones. The incumbent is in place to handle issues and questions to ease the load of managers and produce quick resolutions to guest problems or questions. The TSR Captain position allows managers to focus on larger issues resulting in the overall guest experience to be at its highest level.

What You Will Do:

• Greet each guest in a friendly and enthusiastic manner
• Perform assigned duties with a focus on excellent guest service
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
• Provide information regarding event schedules, various pricing and seating
  arrangements
• Explain venue and show promoter policies for all events
• Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
• Answer ticket office phone line
• Provide general information regarding arena policies and event details
• Maintains regular and reliable attendance (60% monthly event availability)
• Stay current on events scheduled at the Footprint Center
• Troubleshooting event night issues (customer account issues, ticket transfers,
  scanning, etc.)
• Balancing and reconciling daily/nightly ticket sales 
• Ensure compliance with ticket related ADA laws
• Assist in box office cleanliness
• Follow dress code policy-Business casual
• Other administrative duties as assigned

What We Need from Our Ticket Service Representative:

• Excellent customer service and interpersonal skills
• Effective problem solving using multiple ticketing software platforms
• Basic computer skills
• Attention to detail in a fast-paced environment
• Maintain a professional appearance and demeanor
• English/Spanish bilingual is a plus

Experience/ Education Requirements:

• Minimum six months guest service experience required
• Cash handling and credit card transaction experience preferred
• High School Diploma

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Ticket Service Representative to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible schedule includes weekends, evenings, some holidays and some overtime to meet business needs
• Most event shifts begin at 4:45 PM and last 3-5 hours.
• Non-event phone line day shift are available Monday-Friday 10am-5pm
• Ability to stand for extended periods of time
• Must be able to work 60% of events or day shifts each month
• Work Indoors, away from the elements
• L-Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.
• Ability to work and communicate in noisy environments
• This role is computer based and will require extended periods of time working in front of a computer screen
• Repeating motions that may include the wrists, hands and/or fingers
• Ability to interpret data and respond accordingly
• Ability to Read, Write & Speak in English
• Perks:
  o Discounts at Fanatics Team Shop
  o Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Talent Acquisition team at talentacquisition@suns.com