What are the responsibilities and job description for the PT Host, Guest Services position at Phoenix Suns?
Mortgage Matchup Center
Phoenix, Arizona
The Guest Services Host is essential in creating a memorable experience for all guests at the Mortgage Matchup Center. As a Host, you are the direct link to our guests, therefore it requires a Team Member with a positive, team-driven, and proactive personality who is eager to engage and go the extra mile. The Host assists in the event-day operations and delivers a world class experience which welcomes every Premium and Suite guest attending events at the Mortgage Matchup Center.
What You Will Do
The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Phoenix, Arizona
The Guest Services Host is essential in creating a memorable experience for all guests at the Mortgage Matchup Center. As a Host, you are the direct link to our guests, therefore it requires a Team Member with a positive, team-driven, and proactive personality who is eager to engage and go the extra mile. The Host assists in the event-day operations and delivers a world class experience which welcomes every Premium and Suite guest attending events at the Mortgage Matchup Center.
What You Will Do
- Deliver upon the organization’s Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories
- Work closely with the Premium Experience team to ensure clients receive superior service and complete fulfillment of every contract detail.
- Be personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitality.
- Consistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and security
- Build strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issues
- Verify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offerings
- Coordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experience
- Inspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needs
- Enforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situations
- Operate radio equipment & handheld devices to communicate with areas of the venue
- Additional duties may be assigned by a supervisor based on event.
- Maintains regular and reliable attendance.
- Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
- Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times
- Ability to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitors
- Ability to read and scan tickets and credentials and ensure authenticity
- Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
- Ability to utilize service recovery methods confidently and independently
- Ability to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policies
- Must be at least 18 years old
- HS Diploma or GED required. Some college preferred.
- Minimum of six months experience in guest services, customer service or similar experience required
- Two years’ experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred
The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work weekends, nights and holidays when required
- Ability to work the entire event including pre- and post-event activities as needed
- Must be able to work indoors and outdoors in a variety of weather, visibility, and volume conditions
- Ability to work independently and cooperatively in a team environment
- Walking, bending and ability to occasionally lift, carry and put away parcels weighing up to thirty pounds
- Ability to stand for prolonged periods of time and may include walking long distances and climbing stairs
- Ability to take on any role within the Guest Services Team and switch roles as necessary depending on event requirements
- Ability to Read, Write & Speak in English. Bilingual is a plus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
