What are the responsibilities and job description for the Inside Sales Consultant position at Phoenix Suns?
Inside Sales Consultant
Headquarters - Lincoln Union - Phoenix, AZ
Job Summary:
Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, and PHX Arena.
Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence and being a part of creating memorable experiences.
The Inside Sales Consultant will focus on identifying, cultivating, and driving new business revenue across the Phoenix Suns, Phoenix Mercury, and PHX Arena events, with a heavy emphasis on membership sales. Reporting to the Manager, Inside Sales, this role is responsible for generating revenue through identifying new business opportunities, selling tailored memberships, and cross-selling a full menu of ticketing products.
As part of the Inside Sales team, this individual will focus primarily on selling full and partial season ticket memberships, with access to a robust suite of seating options and premium experiences. The goal is to drive new revenue and deliver exceptional service to prospective and current members.
Responsibilities:
- Achieve daily, weekly, and monthly required activity goals, including time-blocked call campaigns to focus on the task in a fast-paced, fun environment.
- As a sales expert, you will apply strategic training methods to sell the full menu of Player15 Group products, including but not limited to season memberships, group experiences, and premium products.
- Build relationships with prospective customers via outbound communication efforts and enhance those relationships through face-to-face meetings
- Discover leads by researching prospective clients within the metropolitan area and developing network referrals.
- Achieve and exceed individual monthly and annual goals set by the Manager of Inside Sales.
- Attend all Phoenix Suns, plus select Phoenix Mercury home games and PHX Arena events, to leverage face-to-face meeting opportunities with prospective clients, assist with sales efforts through strategic sales table buy-now incentives, and conduct concourse intercepts throughout the game.
- Attend daily training and development sessions led by our leadership team.
- Maintain accurate and detailed records of all current clients and prospects with our CRM system
Minimum Criteria:
- 1 year of sales experience (ticket sales, B2B, fundraising, or hospitality sales preferred).
- High-energy, self-motivated professional with a strong drive to generate revenue and exceed sales targets.
- Bachelor’s degree or equivalent work experience.
- Strong relationship-building skills, with a customer-first mindset and the ability to engage with executives and high-value clientele.
- Ability to work non-traditional hours, including nights, weekends, and holidays.
Preferred Criteria:
- Coachable, collaborative, and driven with a strong work ethic and commitment to individual and team success.
- Strong interpersonal and communication skills with a passion for relationship building.
- Comfortable with cold calling, in-person meetings, and event hosting.
- Highly organized with the ability to manage multiple projects and deadlines.
- Proficient in Ticketmaster Archtics, Microsoft Office and CRM platforms.
- Strong desire to grow a career in sports ticket sales and service.
What You Can Expect:
The work environment characteristics described here are representative of those that must be met by the Inside Sales Consultant to optimally perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
- Ability to transit throughout the arena for long periods of time.
- Occasional travel from time to time for professional development
- This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
- S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
- Position is predominately computer-based, requiring the use of a computer monitor.
- Must be able to carry on a conversation both on the phone and in-person.
- Ability to Read, Write & Speak in English
- Wide range of full-time benefit options including
- Medical, Dental and Vision coverages
- Life and Disability options
- Vacation, sick and holiday leave programs
- In-arena work requirements with the potential of hybrid schedules based on each role and department.
- Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Suns and Phoenix Mercury games
- Visit our Culture page to learn more about our culture and work environment
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
