Project Manager

Title: Project Manager, Information Services

Location: Phoenix, AZ

Type: Hybrid (4 days onsite) | 6-Month Contract-to-Hire

Position Summary

Phoenix Staff is seeking a hands-on Project Manager for the Information Services department of a mission-driven healthcare organization in the Phoenix metro area. This role focuses on technology enablement, business process improvement, and organizational transformation.

The ideal candidate is highly organized, adaptable, comfortable managing multiple initiatives, coordinating stakeholders, and bringing structure to evolving processes.

Responsibilities

• Manage technology enablement and business process improvement projects from planning through implementation, ensuring timelines, deliverables, and stakeholder expectations are met.
• Take over an in-progress CRM implementation, working closely with an external implementation consultant to manage scope, timelines, and deliverables.
• Lead the implementation of workforce management software, from requirements gathering through rollout.
• Coordinate and administer the Change Advisory Board (CAB) process, including scheduling, change request intake, documentation, and follow-up.
• Support existing project management processes, including project intake, portfolio and backlog tracking, prioritization, and status reporting.
• Develop and maintain project plans, track milestones, identify risks, and provide regular progress updates to leadership.
• Coordinate with directors, business analysts, Information Services staff, and external vendors across multiple concurrent initiatives.
• Partner with technical team members to address system-related challenges and coordinate resolutions.
• Help establish consistent project tracking, documentation, and communication practices while remaining flexible as organizational needs evolve.

Required Qualifications

• Bachelor's degree in Information Management, Business Administration, or a related field; equivalent professional experience will be considered.
• 5 years of experience in project management, preferably involving business applications, technology implementations, or process improvement initiatives.
• Experience managing external consultants, implementation partners, or third-party vendors.
• General understanding of enterprise applications and IT environments, with the ability to coordinate technical resources without being a technical subject matter expert.
• Strong organizational, planning, and multitasking skills, with the ability to manage multiple initiatives simultaneously.
• Excellent written and verbal communication skills, including experience working with directors, senior leadership, and cross-functional teams.
• Adaptability and comfort working in an evolving environment.

Preferred Qualifications

• Project management experience within a healthcare provider organization.
• Experience with Smartsheet or similar project management tools.
• Experience supporting a Change Advisory Board (CAB), project intake, or portfolio management processes.
• Familiarity with healthcare regulatory requirements, including HIPAA.