What are the responsibilities and job description for the POS Support Engineer position at Phoenix Staff?
Title: POS Support Engineer
Location: Hybrid – Phoenix, AZ
Type: 6-Month Contract-to-Hire
Environment: Managed Services Provider (MSP)
Position Overview
Phoenix Staff is seeking a POS Support Engineer to join an MSP supporting a variety of client environments. This role will focus on troubleshooting Aloha POS and similar restaurant/food service platforms, while also providing broader technical support.
We are looking for someone who already has hands-on experience supporting restaurant POS environments and can independently troubleshoot issues without requiring extensive platform-specific training. This person will also help document solutions and build internal knowledge that can be used to train other technicians.
Responsibilities
- Provide Tier 2/3 technical support within an MSP environment.
- Troubleshoot Aloha POS or similar restaurant/food service POS platforms.
- Diagnose issues involving POS terminals, back-office systems, printers, payment devices, peripherals, and connectivity.
- Troubleshoot Windows, networking, hardware, and application-related issues.
- Work with end users, internal teams, and third-party vendors through resolution.
- Document troubleshooting procedures, known issues, and solutions.
- Help develop internal POS training and knowledge-base materials.
Qualifications
- Hands-on experience supporting Aloha POS or a comparable restaurant/food service POS platform.
- Strong technical troubleshooting and root-cause analysis skills.
- Experience supporting Windows environments, networking, hardware, and peripherals.
- MSP, service desk, or other high-volume technical support experience preferred.
- Restaurant, hospitality, or multi-location technology support experience preferred.
- Ability to clearly document and share technical knowledge with other technicians.