Pool Company Operations Manager (2+ YRS EXP MANAGEMENT)

Overview
A Pool Company Operations Manager oversees daily pool maintenance, staff, customer service, and financial health, ensuring safety, compliance, and profitability by managing technicians, schedules, inventory, training, repairs, and water chemistry, bridging high-level strategy with hands-on field execution for residential or commercial pools.

Responsibilities

• Staff Management: Recruit, train, schedule, mentor, and evaluate pool technicians and other operational staff, conducting performance reviews and ensuring adherence to company standards.
• Develop and implement operational policies and procedures to improve efficiency and service quality. Manage daily dispatch, route optimization, inventory control (chemicals, parts), and logistics for service teams to maximize productivity and profitability.
• Coordinate with Sales and customer service teams to ensure client satisfaction and retention set realistic expectations, and ensure high-quality service delivery for a positive client experience.
• Monitor inventory levels of supplies and equipment, ensuring timely procurement and maintenance
• Conduct regular training sessions for staff on safety protocols, technical skills, and customer service excellence. Act as a subject matter expert on water chemistry, pool equipment repair (pumps, filters, heaters), and standard operating procedures (SOPs).
• Ensure compliance with all safety regulations and industry standards
• Analyze operational performance metrics to identify areas for improvement
• Handle customer inquiries, complaints, and service issues promptly and professionally
• Recruit, hire, and evaluate staff performance to build a skilled and motivated team

Requirements

• Proven experience in managing operations within the pool service or related industry is preferred
• Strong leadership skills with the ability to motivate and develop team members
• Excellent organizational and time-management skills to handle multiple priorities effectively
• Knowledge of pool maintenance equipment, chemicals, and safety standards is a plus
• Exceptional communication skills for interacting with staff, clients, and vendors
• Ability to analyze data to make informed operational decisions
• Valid driver’s license with a clean driving record is required
• Ability to work flexible hours as needed to meet business demands

A proactive problem-solver with a focus on delivering outstanding customer experiences

You will Receive performance-based bonuses averaging tied to company profitability, service efficiency, and customer metrics.

• Bonus Structures: Incentives are based on performance-based metrics, including net promoter scores (customer satisfaction), company revenue, and meeting specific efficiency goals.
• Performance Drivers: Key performance indicators meeting quarterly, profit targets, and reducing service, or "" (customer dissatisfaction returns).

Please do not contact Phoenix Services, LLC Pool offices regarding your application. Applications will only be received through this link. Recruitment is not being handled on-site

Job Type: Full-time

Pay: $46,800.00 - $50,000.00 per year

Benefits:

• Flexible schedule
• Life insurance
• Paid time off
• Referral program

Application Question(s):

• We do background checks on all employee, it we have your permission. I will need your middle initial.

Experience:

• management: 2 years (Preferred)
• pool equipment repair: 4 years (Preferred)

License/Certification:

• CPO (Preferred)
• Driver's License with clean record (Preferred)

Work Location: In person

Salary : $46,800 - $50,000