What are the responsibilities and job description for the Sales Specialist position at Phoenix Senior Living?
Description
Phoenix Senior Living is seeking a Sales Specialist to join their team!
Please note this position requires 100% travel to KY, MO, FL, GA, NC, SC, VA, AL, LA and AR
The Sales Specialist reports to the Vice President of Sales and Marketing
The Senior Living Sales Specialist is a dynamic sales professional responsible for driving occupancy and revenue growth across multiple senior living communities. This floating role is designed to temporarily assume the duties of a Community Sales Director during periods of vacancy, transition, or strategic support needs. The Sales Specialist acts as a trusted advisor, driving move-ins, managing the full sales cycle, and training or supporting on-site teams to execute proven sales processes.
Principle Duties And Responsibilities
Qualifications
Phoenix Senior Living is seeking a Sales Specialist to join their team!
Please note this position requires 100% travel to KY, MO, FL, GA, NC, SC, VA, AL, LA and AR
The Sales Specialist reports to the Vice President of Sales and Marketing
The Senior Living Sales Specialist is a dynamic sales professional responsible for driving occupancy and revenue growth across multiple senior living communities. This floating role is designed to temporarily assume the duties of a Community Sales Director during periods of vacancy, transition, or strategic support needs. The Sales Specialist acts as a trusted advisor, driving move-ins, managing the full sales cycle, and training or supporting on-site teams to execute proven sales processes.
Principle Duties And Responsibilities
- Serve as the acting Community Engagement Director during leadership vacancies or transitions, ensuring continuity in sales performance and team engagement.
- Conduct all aspects of the sales process, including inquiry handling, tours, follow-up, and closing—always with empathy and urgency. This includes meeting the minimum weekly follow up standards for Phoenix Senior Living.
- Maintain and grow occupancy by developing meaningful relationships with prospective residents, families, and referral sources.
- Completing External Business Development and maintaining relationships with referral sources
- Embody and promote Phoenix Senior Living’s core values—Empower, Purposeful, Innovation, and Collaboration—in all interactions and decisions.
- Foster a positive, team-oriented environment in each community served, modeling cultural alignment and strong communication.
- Partner with the Executive Director and other department leaders while in the communities.
- Identify and address opportunities for improving community sales strategies, marketing efforts, and customer engagement, reporting those opportunities to regional leaders.
- Support onboarding and development of community sales team members through mentoring, coaching, and modeling best practices.
- Participate in community events, outreach initiatives, and local networking to drive brand awareness and qualified leads.
- Travel frequently to assigned communities within the designated region (sometimes with short notice), with flexibility and enthusiasm.
- This position follows a 10-days-on, 4-days-off rotation, designed to provide consistency during community assignments while allowing for meaningful rest between deployments.
- Team members are expected to arrive at their assigned community by noon on day one and may depart in the early afternoon on day ten.
Qualifications
- 3 years of senior living sales experience required; experience as a Community Sales Director preferred.
- Proven track record of meeting or exceeding occupancy goals.
- Excellent interpersonal, communication, and closing skills.
- Highly adaptable, resourceful, and able to work independently.
- Willingness to travel extensively and remain on assignment for varying lengths of time (typically 2–8 weeks).
- CRM proficiency (Yardi Voyager 8).
- Passion for serving older adults and aligning prospects with the right living solution.