What are the responsibilities and job description for the Account Manager position at Phoenix Landscape Solutions?
Company Description Phoenix Landscape Solutions is a professional landscape services company dedicated to creating and maintaining high-quality outdoor environments for residential, commercial, and institutional clients. The team focuses on reliable service delivery, clear communication, and long-term client relationships. The company emphasizes sustainable practices, attention to detail, and safe operations on every project. Phoenix Landscape Solutions offers opportunities for career growth in a collaborative, field-oriented setting where client satisfaction and team performance are equally valued.
Role Description The Account Manager is a full-time, on-site role based in Orlando, FL, responsible for managing client relationships and overseeing landscape service delivery. On a day-to-day basis, this role communicates with clients to understand their needs, prepares proposals and service agreements, and coordinates with operations teams to schedule and monitor work. The Account Manager regularly visits job sites to assess service quality, address client concerns, and identify opportunities for service improvements or enhancements. The role includes tracking project progress, managing budgets and contract renewals, and ensuring that services are delivered safely, on time, and in line with company standards. This position collaborates closely with internal teams to drive client satisfaction, retention, and growth.
Qualifications
Role Description The Account Manager is a full-time, on-site role based in Orlando, FL, responsible for managing client relationships and overseeing landscape service delivery. On a day-to-day basis, this role communicates with clients to understand their needs, prepares proposals and service agreements, and coordinates with operations teams to schedule and monitor work. The Account Manager regularly visits job sites to assess service quality, address client concerns, and identify opportunities for service improvements or enhancements. The role includes tracking project progress, managing budgets and contract renewals, and ensuring that services are delivered safely, on time, and in line with company standards. This position collaborates closely with internal teams to drive client satisfaction, retention, and growth.
Qualifications
- Demonstrated ability to manage client accounts, including relationship building, needs assessment, and issue resolution.
- Experience coordinating field operations or service delivery, preferably in landscaping, property maintenance, or a related industry.
- Strong organizational and time management skills, with the ability to handle multiple projects and deadlines.
- Effective communication skills, including clear professional writing and confident in-person and phone communication.
- Basic proficiency with office software and CRM or account management tools to track activities, proposals, and contracts.
- Comfort with regular on-site work, including outdoor site visits in varying weather conditions.
- Ability to collaborate with cross-functional teams and provide clear direction to field staff.
- Prior experience in account management, customer service, or sales is strongly preferred.
- High school diploma or equivalent required; an associate or bachelor’s degree in business, horticulture, or a related field is a plus.
- Valid driver’s license and reliable transportation for local site visits in the Orlando, FL area.