What are the responsibilities and job description for the Care Coordinator and Scheduler position at Phoenix Home Care and Hospice?
Location: Independence, MO
Turn Your People Skills Into PurposeDo you thrive in a fast-paced environment, love solving problems, and take pride in helping others?
Then you’ll fit right in at Phoenix Home Care & Hospice.
We’re looking for a Care Coordinator & Scheduler to join our Independence team — someone with a background in scheduling, call center, customer service, or office coordination who’s ready to take their career to the next level.
In this role, you’ll be the heartbeat of our scheduling team — connecting nurses with families who rely on home care services. Every call you make, every schedule you coordinate, helps make a real difference in someone’s life.
What You’ll Do- Match nurses with clients to ensure great care
- Manage and update scheduling systems with accuracy and speed
- Communicate daily with caregivers, nurses, and families — keeping everyone informed and supported
- Problem-solve and adapt quickly when changes arise (because they will!)
- Support your team and jump in wherever help is needed
- No two days are the same. You’ll stay busy, challenged, and engaged.
- You’ll see the impact of your work. Behind every schedule is a child, an adult, or a family who needs care.
- You’ll be part of a supportive team that celebrates success together.
- Competitive pay and multiple medical plan options
- Signed Offer Letter—we stand by what we promise
- Dental, vision, spousal, and family coverage
- PTO that starts accruing on day one
- 401(k)
- Ongoing training and career growth opportunities
- Recognition programs and a positive, team-centered culture
- Prior office, call center, or customer service experience
- Strong computer skills (Microsoft Office, scheduling, or similar)
- Excellent communication and multitasking abilities
- Reliable, organized, and able to thrive under pressure
- Professional, compassionate, and team-oriented attitude
- Healthcare or home care background a plus — but not required!
At Phoenix, our Care Coordinators are more than schedulers — they’re connectors, problem solvers, and trusted partners to the families we serve.
Apply today and discover your new beginning with Phoenix Home Care & Hospice.