Communications Specialist New!

Communications Specialist

Position Details

Position Summary

The Communications Specialist is a key member of the Communications team responsible for developing and executing on our internal and external communication strategies at Phoenix Children’s. This role is part of a collaborative team working to enhance the communications experience for all of our internal and external stakeholders (employees, providers, patients, etc.), inspire and promote our culture, mission and values, deepen our stakeholder relationships and continue to strengthen the Phoenix Children’s brand. This position plans, executes and evaluates the effectiveness of communications efforts to drive awareness, understanding, preference and loyalty to Phoenix Children’s with our various stakeholders. This involves crafting strategic messaging, delivering the messaging to the intended audiences through the right channels and receiving feedback, all while keeping the specific communications purpose in mind. The Communications Specialist will use their planning, writing and editing skills to create materials, organize events for stakeholders, communicate key messages across various platforms (newsletters, emails, fliers, social media, etc.) and manage tools to produce print and digital communication to engage and inspire stakeholders and maintain a positive image for Phoenix Children’s.

Position Duties

• Communications and Project Planning
  Works with stakeholders to identify effective strategies to achieve organizational and department communications goals. Identifies opportunities to achieve goals for various stakeholders and prioritizes projects appropriately to meet deadlines. Develops and executes integrated communications plans in-line with agreed upon goals. Works closely with Marketing and Communications team to ensure alignment of messages and timelines. Ensures activities conform to legal standards, including but not limited to HIPAA and Stark.
• Project Management
  Delivers on multiple projects and initiatives simultaneously, meeting deadlines, quality measures and budgets.
• Editorial, Collateral and Content Management
  Editorial, Collateral and Content Management
  Researches, writes and produces material targeted to various stakeholders (employees, patients, providers, etc.) in support of organization initiatives and priorities. This may include, e-newsletters, flyers, brochures and other communications vehicles. Works with appropriate individuals to develop approaches to projects with topic ideas that with appeal to intended audiences and support enterprise-wide strategies and goals. Writes in top professional quality (style, grammar, interest, readability and tone), presents facts and quotations accurately, and ensures the finished product communicates effectively with appropriate language geared to its audience. When editing others’ writing, handles with respect for the writer and an understanding of the project goals and intended use(s). Writes using AP and Phoenix Children`s style guides with a commitment to error-free content.
• Research and Strategy Development
  Uses research to better understand stakeholders in order to develop strategies and tactics to communicate appropriately. Regularly reviews Phoenix Children`s strategic objectives and needs to build impactful and creative communications strategies that keep the organization and its stakeholders informed about Phoenix Children`s developments.
• Performs miscellaneous job related duties as requested.
  

Phoenix Children's Mission, Vision, & Values

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable