Patient Access Representative

Patient Access Representative Apply! Apply! Position Details

Department: PCMG-MAIN | PCMG Patient Access

Location: Gilbert

Shift: Mon-Fri, Days, 8:30am-5pm

Category: Administrative Support

Posting #: 1023033

Employee Type: Full-Time

Position Summary

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and clinical services at Phoenix Children's Primary Care location. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service.

Position Duties

• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
• Courteously answers the telephone and answers all questions in a timely manner
• Identifies and refers uninsured and underinsured patients to the Financial Counselor or similar appropriate representative as necessary.
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys or similar database.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's and Phoenix Children's Primary Care.
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
• Performs miscellaneous job related duties as requested.
  
  

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families
  
  

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable
  
  

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Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement or have the ability to obtain it

within the timeframe listed in the requirement?

• High school diploma or equivalent.
  
  

Required

Yes No

• Associate's Degree in Healthcare, Business or related field
  
  

Preferred

Yes No

Experience Do you meet this requirement or have the ability to obtain it

within the timeframe listed in the requirement?

• 1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience
  
  

Required

Yes No

• Electronic Medical Record (EMR) experience
  
  

Preferred

Yes No

• AMPFM, Misys, or HIS platform experience.
  
  

Preferred

Yes No

Special Skills Do you meet this requirement or have the ability to obtain it

within the timeframe listed in the requirement?

• Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude.
  
  

Required

Yes No

• Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws.
  
  

Preferred

Yes No

• Ability to speak and write Spanish.
  
  

Preferred

Yes No

• Follow any payer or governmental requirement as required by organization.
  
  

Required

Yes No

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement - Climbing - Occasionally
• Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
• Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally
• Physical Requirement - Hearing - Frequently
• Physical Requirement - Pushing/pulling - Occasionally
• Physical Requirement - Reaching - Occasionally
• Physical Requirement - Sitting - Frequently
• Physical Requirement - Standing - Occasionally
• Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• Physical Requirement - Talking - Frequently
• Physical Requirement - Tasting/smelling - Occasionally
• Physical Requirement - Walking - Frequently
• Physical Requirement - Near Vision - Occasionally
• Physical Requirement - Far Vision - Occasionally
• Physical Requirement - Color Discrimination - Occasionally
• Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
• Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• Occupational Exposure/Risk Potential - Inside office environment - Applicable
  
  

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply

I Agree