What are the responsibilities and job description for the Medical Receptionist position at PHMC?
PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.
Summary Job Description:
Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Center Administrator.
Age/Patient Populations Served:
|
Age of Patient Population Served Pediatric (0 - 19 yrs) Adult (19 – 64 yrs) Geriatric (65 yrs & older) Nonage Specific Task (N/A) |
Population Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities Patient with exceptional communication needs Patient with developmental delays Patient at the end of life Patient under isolation precautions All Populations |
Essential Duties and Responsibilities:
- Responsible for all front Desk Functions in a Primary Care setting
- Schedule Appointments
- Schedule specialty and ancillary appointments
- Answer Phones
- Complete Managed Care Referrals
- Obtain Pre-Certs when needed
- Responsible for patient registration data entry
- Verify Insurance
- Daily Batching of encounter forms
- Log referrals in the tracking system
- Follow up for reports from specialists
- Arrange transportation when needed for patients
- Assist patients when needed
- Review the patient's charts and encounter forms for completion
- File reports, file charts
- Perform other duties as assigned
PHMC Compliance Responsibilities:
- Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies.
- Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
- Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
- Comply with the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards.
- Adhere to all PHMC Policies and Procedures.
- Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.
Job Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Skills:
- Knowledge of billing procedures and Insurance verification
- Data Entry
- Knowledge of medical terminology
- Familiar with Managed Care Plans and Referral Process
- Extensive Organization Skills
- Must have a pleasant manner.
- Ability to manage and complete work assigned by several staff members
- Must be flexible
EXPERIENCE:
- One year of experience in a medical office environment
EDUCATION:
- High School Diploma or GED equivalent
PHYSICAL DEMANDS:
Position requires standing 2/3 of the time, walking 2/3 of the time, sitting under 1/3 of the time, use of hands to finger, handle, or feel 2/3 of the time, reaching with hands and arms, under 1/3 of the time, stooping, kneel, crouch or crawl under 1/3 of the time, talk or hear over 2/3 of the time. The position requires lifting to 10 lbs. up to 1/3 of the time.
WORK ENVIRONMENT:
Moderate noise (examples: business office with computers and printers, light traffic). Exposure to blood-borne pathogens requires the use of personal protective equipment.
PHMC is an E-Verify and Equal Opportunity Employer