What are the responsibilities and job description for the Care Concierge position at PHMC?
MISSION STATEMENT:
Our Mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.
JOB OVERVIEW:
The Care Concierge/Community Healthcare Worker is dedicated to individuals seeking care at the Public Health Campus at Cedar. This position will promote the services and programs on the Cedar Campus as well as a continuum of community-based resources, including those provided by PHMC. The Care Concierge will help to facilitate patients’ access to services that address healthcare and social determinants of health needs. The Care Concierge will serve as a liaison, link, and intermediary between the community and health and social services on the Cedar Campus.
The Care Concierge builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy.
The Care Concierge will have a deep knowledge of the services available on the Cedar Campus, of PHMC and its affiliates, as well as of community-based organizations in the areas surrounding the campus.
RESPONSIBILITIES:
- Greet patients and assist with navigating the Cedar campus space.
- Connect and guide patients to community resources to meet their social determinant of health (SDOH) needs as well as behavioral and physical health care needs.
- Assist patients in navigating the healthcare system and connect to resources across the PHMC enterprise.
- Support members, as needed, in selecting programs/providers, making appointments, and planning transportation.
- Maintain constant communication with Cedar campus partners to ensure that all members of the patients’ healthcare team are informed, and duplication of effort is avoided.
- Champion the campus’ services in the community.
- Maintain necessary tracking data of participants, outreach activities, and outcomes.
- Locate and engage patients through patient outreach, coordinating outreach efforts with outreach teams across the PHMC health network, as well as resources in the community (e.g. hospitals, social services).
- Document all services and contacts in a timely manner in the electronic health record system and other tracking systems.
SKILLS:
- Excellent oral/written communication skills.
- Ability to adapt to fast paced environments and demonstrate flexibility in operating within changing work settings.
- Ability to represent the agency and facilitate a relationship with the community.
- Excellent time management skills and attention to detail.
- Written and oral fluency in English.
EXPERIENCE:
- Experience working with vulnerable populations substance use and/or mental health disorders for at least 2 years preferred.
- Experience working in a community-based setting for at least 1 to 2 years.
- Demonstrated knowledge of community-based services in Philadelphia.
- Demonstrated Knowledge of West Philadelphia is a plus.
- Familiarity working as a member of an interdisciplinary team.
- Experience navigating complex healthcare and social services systems.
JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION REQUIREMENT:
- High School Diploma/GED required, Bachelor’s degree strongly preferred.
- Certification as Community Health Worker preferred.
PHMC is an Equal Opportunity and E-Verify Employer.