What are the responsibilities and job description for the Bilingual Medical Receptionist position at PHMC?
PHMC is a proud leader in public health. Our Mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence within a healthy fiscal environment.
SUMMARY JOB DESCRIPTION:
Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Center Administrator.
PATIENT POPULATIONS SERVED:
Age of Patient Populations Served: Pediatric (0 - 19 yrs); Adult (19 – 64 yrs); and Geriatric (65 yrs & older). Non-age Specific Task (N/A) Population: Bariatric Patients with BMI greater than 40, or greater than 35 with weight-related comorbidities. Patients may have exceptional communication needs, developmental delays, or be at the end of life. Other precautions, including isolation, may be required for all populations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for all front Desk Functions in a Primary Care setting
• Schedule Appointments
• Schedule specialty and ancillary appointments
• Answer Phones
• Complete Managed Care Referrals
• Obtain Pre-Certs when needed
• Responsible for patient registration data entry
• Verify Insurance
• Daily Batching of encounter forms
• Log referrals in the tracking system
• Follow up for reports from specialists
• Arrange transportation when needed for patients
• Assist patients when needed
• Review patient's charts and encounter forms for completion
• File reports, file charts
• Perform other duties as assigned
PHMC COMPLIANCE RESPONSIBILITIES:
• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies.
• Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
• Comply with the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards.
• Adhere to all PHMC Policies and Procedures.
• Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.
JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must speak fluent Spanish and English. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
SKILLS:
• Knowledge of billing procedures and Insurance verification
• Data Entry
• Knowledge of medical terminology
• Familiar with Managed Care Plans and Referral Process
• Extensive Organization Skills
• Must have a pleasant manner.
• Ability to manage and complete work assigned by several staff members
• Must be flexible
EXPERIENCE:
One to two years of experience in a medical office environment
EDUCATION:
High School Diploma or GED equivalent
SALARY: Based on education and experience.
PHMC is an EOE and a Verify Employer