Plumbing Dispatcher

Phixser Solutions Inc. is a licensed and insured home-services company providing plumbing, electrical, and HVAC services throughout Florida. We serve homeowners, property managers, warranty companies, and commercial customers. Our team is committed to professional service, clear communication, efficient scheduling, and high-quality workmanship.

Position Summary

Phixser is seeking an organized, dependable, and customer-focused Plumbing Dispatcher to coordinate the daily schedules of our plumbing technicians.

The dispatcher will receive service requests, collect accurate customer and job information, assign work orders based on technician availability and location, monitor each job throughout the day, and communicate schedule updates to customers and technicians.

The ideal candidate can work in a fast-paced environment, manage multiple service calls simultaneously, and make effective scheduling decisions while maintaining excellent customer service.

Primary Responsibilities

• Receive incoming plumbing service requests by phone, email, text message, and online platforms.
• Collect and verify customer information, service addresses, plumbing concerns, access instructions, and appointment availability.
• Schedule and dispatch plumbing technicians according to location, qualifications, availability, job priority, and estimated job duration.
• Maintain efficient technician routes and minimize unnecessary travel time.
• Provide customers with appointment windows and communicate delays, rescheduling needs, or technician arrival updates.
• Monitor active work orders throughout the day and follow up with technicians regarding job status.
• Ensure technicians properly update work orders, arrival statuses, notes, photos, estimates, and completion information.
• Coordinate emergency and same-day plumbing service requests.
• Communicate with customers, technicians, property managers, warranty companies, and office personnel.
• Review work orders for complete and accurate information before closing or submitting them.
• Assist with obtaining approvals, purchase orders, authorizations, and additional job information when required.
• Reschedule appointments affected by delays, parts availability, customer conflicts, or technician emergencies.
• Escalate customer complaints, safety concerns, major plumbing failures, and scheduling conflicts to management.
• Maintain professional and respectful communication at all times.
• Support the office with follow-up calls, appointment confirmations, estimates, and other administrative duties as needed.

Qualifications

• Previous experience in dispatching, scheduling, customer service, or home-service operations is preferred.
• Plumbing, HVAC, electrical, construction, property management, or home-warranty experience is strongly preferred.
• Basic understanding of common plumbing services and terminology is helpful.
• Strong verbal and written communication skills.
• Excellent organization, time-management, and problem-solving abilities.
• Ability to manage multiple calls, work orders, technicians, and schedule changes simultaneously.
• Comfortable making decisions and adjusting schedules throughout the day.
• Professional and calm when communicating with upset customers or handling urgent situations.
• Strong attention to detail and ability to enter information accurately.
• Comfortable using computers, mobile applications, email, online portals, and dispatching software.
• Bilingual English and Spanish is required.
• High school diploma or equivalent required.

Preferred Plumbing Knowledge

Candidates should be familiar with, or willing to learn, common plumbing service requests, including:

• Drain stoppages and sewer backups
• Water leaks and burst pipes
• Toilet, faucet, and garbage disposal repairs
• Water-heater repair and replacement
• Main water-line and sewer-line problems
• Leak detection
• Fixture installation and replacement
• Water-pressure problems
• Emergency shutoff situations
• Plumbing inspections and diagnostic appointments

Skills and Competencies

• Customer service
• Dispatching and route coordination
• Multitasking
• Clear communication
• Conflict resolution
• Accurate data entry
• Time management
• Teamwork
• Accountability
• Sense of urgency
• Ability to remain calm under pressure

Schedule

This is a full-time position. Availability during regular business hours is required. Occasional weekend, after-hours, or emergency coverage may be required depending on operational needs.

Performance Expectations

The Plumbing Dispatcher will be evaluated based on:

• Accuracy of customer and work-order information
• Technician productivity and schedule efficiency
• Response time to customers and technicians
• Appointment confirmation and completion rates
• Effective management of delays and scheduling conflicts
• Customer satisfaction
• Communication quality
• Proper documentation and follow-up
• Ability to support same-day and emergency service requests

What Phixser Offers

• Full-time employment with an established home-services company
• Opportunity for professional growth
• Supportive team environment
• Training on company procedures and service platforms
• Exposure to plumbing operations, customer service, and field-service management

Equal Opportunity Statement

Phixser Solutions Inc. is an equal-opportunity employer. Employment decisions are based on qualifications, experience, performance, and business needs without discrimination based on any protected characteristic under applicable federal, state, or local law.

Pay: $42,000.00 - $60,000.00 per year

Work Location: In person

Salary : $42,000 - $60,000