Recertification Specialist

 Job Description - Recertification Specialist

• Process annual and interim recertifications in accordance with HUD, LIHTC, Section 8, and company policies.
• Prepare and distribute recertification notices within required regulatory timeframes.
• Schedule resident appointments and conduct interviews to collect required information.
• Verify household income, assets, employment, student status, and other eligibility documentation.
• Calculate household income and tenant rent in accordance with HUD and LIHTC program requirements.
• Prepare complete certification packets for review and approval.
• Ensure all certifications are completed accurately and within regulatory deadlines.
• Manage and follow up on assigned recertification caseloads using the Nan McKay recertification tracking system, ensuring timely completion of all pending certifications, required documentation, and resident communications.
• Monitor Nan McKay reports to identify upcoming, overdue, and incomplete recertifications and follow up directly with residents to obtain outstanding documentation and complete the recertification process.

EIV Administration

• Run and review all required HUD Enterprise Income Verification (EIV) reports, including but not limited to:
• Income Discrepancy Reports
• New Hires Reports
• Multiple Subsidy Reports
• Existing Tenant Search
• Failed Verification Reports
• Identity Verification Reports
• Investigate and resolve EIV discrepancies promptly.
• Maintain documentation of all EIV reviews and required follow-up actions.
• Ensure compliance with HUD EIV policies and record retention requirements.

Compliance & Quality Control

• Ensure resident files are complete, accurate, and audit ready.
• Maintain compliance with HUD, LIHTC, Section 8, and Fair Housing regulations.
• Monitor recertification due dates and maintain certification tracking reports.
• Correct file deficiencies identified during internal audits or compliance reviews.
• Assist with Management and Occupancy Reviews (MOR), NSPIRE inspections, investor audits, and agency compliance reviews.

Resident Relations

• Explain recertification requirements and program regulations to residents.
• Follow up with residents regarding missing documentation and deadlines.
• Respond to resident questions regarding eligibility, income verification, and rent calculations.
• Provide professional, courteous customer service while maintaining confidentiality.

Systems & Reporting

• Maintain accurate resident information in Yardi Voyager.
• Update certification status, notes, and required documentation in Yardi.
• Generate compliance, occupancy, and recertification tracking reports.
• Maintain electronic and paper resident files in accordance with company policies.

Collaboration

• Work closely with Property Managers, Compliance, and Regional Management to ensure regulatory compliance.
• Coordinate with site staff to obtain required documentation and resolve outstanding certification issues.
• Provide support during compliance audits and inspections.
• Assist with special compliance projects as assigned.

Qualifications:

•  High School Diploma/GED equivalency required
• Knowledge of Yardi/Voyager software is helpful. 
• Experience: Three years of low-income, senior, or housing-related programs 
• Certification: COS for HUD programs. 
• Ability to accurately and consistently maintain logs and write reports. 
• Bilingual helpful — Spanish 
• Property Manager Software, especially Yardi is a plus 
• Proficient in Microsoft Office (Word, Excel, Outlook).  

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.  Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.