What are the responsibilities and job description for the Customer Service Representative position at Phillips Light Industrial / PLI Staffing?
We are seeking a detail-oriented and customer-focused Manufacturing Customer Service Representative to support daily operations by acting as a liaison between customers, production, and internal teams. This role is responsible for managing orders, addressing customer inquiries, and ensuring accurate and timely communication throughout the manufacturing process.
Pay: $20/hour. Overtime opportunities available along with annual bonuses
1st shift: 8am-5pm
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, order status updates, and issue resolution
- Process customer orders, including data entry, order tracking, and updates in internal systems
- Coordinate with production, shipping, and inventory teams to ensure timely order fulfillment
- Communicate any delays, changes, or issues to customers in a professional and timely manner
- Maintain accurate customer records and documentation
- Assist with invoicing, billing inquiries, and general administrative support
- Resolve customer concerns while maintaining strong client relationships
- Support continuous improvement efforts to enhance customer satisfaction and internal processes
Qualifications:
- High school diploma or equivalent required; associate degree preferred
- 1–3 years of customer service experience in a manufacturing or industrial environment
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, Outlook) QA's/RMA's experience required
- Experience with ERP systems or order management software is a plus.
- Ability to multitask, prioritize, and work in a fast-paced environment
MUST have customer Service Experience in a manufacturing or distribution environment to be considered for this role.
Salary : $19 - $20