IT Support Specialist

Summary

We are seeking a proactive and customer-focused IT Support Specialist to join our Knoxville office. This role provides technical assistance to users across office and remote jobsite environments, supporting hardware, software, and network infrastructure. The ideal candidate will have a strong foundation in troubleshooting, excellent communication skills, and a willingness to learn and grow within a dynamic IT environment.

Location:

Knoxville, TN – On-site presence required. Hybrid work may be considered after successful onboarding and training, based on business needs.

Essential Duties And Responsibilities

• Provide timely and effective technical support to end-users via phone, email, in-person, or via remote session.
• Assist with hardware and software installations, configurations, and upgrades.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
• Perform routine maintenance tasks, such as system updates, patches, and antivirus scans.
• Monitor system performance and ensure optimal operation.
• Manage user accounts, permissions, and passwords.
• Identify, diagnose, and resolve technical issues, escalating to higher levels of support when necessary.
• Document all support incidents, solutions, and actions taken.
• Maintain an inventory of hardware and software assets. Coordinate equipment, procurement and disposal as needed.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Troubleshoot network connectivity issues.
• Assist in enforcing IT security policies and procedures. Participate in security audits and implement recommended changes. Ensure compliance with data protection regulations.
• Travel to remote jobsites, as necessary, for equipment installation and troubleshooting
  
  

Physical Requirements

• Ability to lift and move computer equipment up to 50 pounds.
• Comfortable working in various physical environments, including data centers, office spaces, and construction trailers.
  
  

Education And Preferred Experience

• High school diploma or equivalent; a degree or relevant certifications (e.g., CompTIA A , Network ) is a plus.
• Experience in a customer support role, even if in a non-IT environment. Experience as an IT Support Technician, Network Technician, or similar is a plus.
• Knowledge of hardware, software, and operating systems (Windows, macOS, Linux).
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both written and verbal.
• Customer-focused with a patient and empathetic demeanor.
• Ability to work independently and as part of a team.
• A willingness to learn and adapt to new technologies.
  
  

Candidates who accept an offer of employment are required to undergo and successfully complete a pre-employment physical examination. This exam ensures that all potential employees meet the necessary health and fitness standards for the role. The examination includes a series of tests and evaluations conducted by a certified medical professional to assess overall physical health, identify any potential medical conditions that could interfere with job performance, and verify that the candidate is capable of safely performing the essential duties of the position. Completion and clearance of this physical are mandatory steps in the hiring process.