What are the responsibilities and job description for the Customer Service Rep - PT position at Phillips Cenex - A part of Medford Cooperative?
Our Customer Service Representatives (CSR)/Cashiers are responsible for providing excellent customer service, cashiering, stocking, general cleaning, etc. They will assist customers with a friendly attitude and serve our customers in a friendly, efficient manner that promotes a favorable image of the cooperative and serves the needs of the customer.
RESPONSIBILITIES
- Friendly Attitude: Greeting customers with warmth, showing empathy, and being genuinely happy to help.
- Efficient Manner: Providing prompt, effective solutions without unnecessary delays.
- Favorable Image: Ensuring every interaction reflects positively on the cooperative, building brand trust.
- Serve Customer Needs: Actively listening to understand and resolve issues, making customers feel valued.
- Actively engages in cross-selling other products to customers to satisfy the customers’ needs and obtain our internal goals.
- Operate a cash register/credit card terminal and accurately count/handle money transactions.
- Perform duties related to opening and closing the store for business and prepare routine daily shift reports, securing all cash and operating the security system.
- Process patronage points and explain the program to customers.
- Perform stocking and shelf maintenance duties within the station.
- Perform indoor/outdoor housekeeping and maintenance duties to include, but not limited to shoveling snow, sweeping/mopping, emptying trash and general cleaning of restrooms/shower and lounge areas (where applicable).
- Reports to work at the assigned/scheduled time.
- Perform other duties as assigned by management.
KNOWLEDGE AND SKILL REQUIREMENTS
- Must be patient and helpful to exceed the customer’s expectations.
- Must possess basic computer skills to operate scanners, registers, calculators, etc.
- Must be able to follow verbal and written directions in regard to paperwork and daily reporting.
WORKING CONDITIONS
Schedule includes weekends and holidays, flexibility is essential.
Smoke-free environment that will be primarily indoor work but at times will be exposed to heat/cool outdoor temperatures as well as when entering coolers.
Must be able to lift a minimum of ten (10) pounds frequently and up to fifty (50) pounds occasionally.
Fast-paced environment requiring frequent bending, squatting, stooping standing up to 9 hours per day.
EQUAL OPPORTUNITY EMPLOYER
Salary : $13 - $14