What are the responsibilities and job description for the Customer Service Rep position at Rob Novak Agency Inc?
Job Overview
Welcome to Rob Novak Agency Inc, where we're dedicated to serving the Hayward, Wisconsin community with integrity and a smile. We believe that exceptional customer service is the cornerstone of our success, and we're looking for someone who shares that passion to join our team as a Customer Service Representative. This isn't just about answering calls; it's about building relationships and being a friendly, reliable point of contact for our valued clients. We offer a supportive work environment right here in Hayward, where your contributions are noticed and appreciated. If you're looking for a role where you can genuinely help people, be part of a close-knit team and have the opportunity for advancement, we encourage you to apply.
Salary Range: $35,000.00 - $55,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)Flexible Schedule
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Appreciation Lunches
Team Building Events
Work-Life Balance
Advancement Opportunities
Long-term Career Growth
Annual Performance Reviews
Weekly Team Meetings
Collaborative Environment
Paid Holidays
Requirements
High school diploma or equivalent required.
Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Proficiency with standard office software, including email and word processing.
A genuine desire to help others and solve problems.
Ability to work independently and as part of a team.
Responsibilities
Respond to customer inquiries via phone, email, and in-person with a positive and helpful attitude.
Provide clear and accurate information about insurance policies and agency services.
Assist clients with policy changes, billing questions, and general account management.
Help gather necessary information from clients for new policy applications or claims.
Maintain organized and accurate customer records.
Collaborate with the sales team to ensure a smooth customer experience.
About Us
At Rob Novak Agency Inc, we are dedicated to providing comprehensive insurance solutions tailored to the unique needs of every client. As a cornerstone of the community, our mission is to empower individuals and businesses with the peace of mind that comes from robust financial protection. We believe that insurance is about more than policies; it is about building lasting relationships based on trust and transparent communication.
Joining our team means becoming part of an inclusive, supportive environment where your professional development is our priority. We offer a welcoming culture that values:
- Individual integrity and honest professional conduct.
- In-depth training and industry expertise.
- A commitment to serving our community with care.
If you are looking for a meaningful career where your contributions truly matter, we invite you to explore your potential with the Rob Novak Agency Inc family!
Salary : $35,000 - $55,000