Director Internal Communications

Director, U.S. Internal Communications - Stamford, CT

Be a part of a revolutionary change!

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.

Position Overview

The Director, U.S. Internal Communications is a senior leadership position responsible for developing, executing, and overseeing all internal communications strategies and initiatives for PMI’s U.S. Business Unit. This role ensures clear, consistent, and impactful messaging that aligns employees with organizational goals, drives engagement, and supports a positive and inclusive workplace culture.

Key Responsibilities

Strategic Planning & Leadership:

• Develop and implement the U.S. internal communications strategy in alignment with corporate objectives.
• Strengthen clarity, visibility, and awareness of essential information shared across the organization.
• Advise SMT and executive leadership on communication best practices and emerging trends.
• Build strong relationships with business leaders and other key stakeholders to support and engage the organization around key business milestones, updates, and opportunities.
• Lead and mentor a team of internal communications professionals, fostering collaboration and professional growth.

Content Development & Management:

• Define optimal mix internal communications channels and cadence, and create, edit, and curate compelling content for the various channels including but not limited to what we use today (i.e. intranet, email newsletters, leadership announcements, town halls, digital signage, etc.).
• Ensure messaging is consistent, inclusive, and tailored for diverse employee groups.
• Ensure alignment of internal messaging with external communications, executive priorities, and brand values.

Change Management Communications:

• Develop communication plans (as needed) to support organizational changes, such as restructures, mergers, and new initiatives.
• Partner with leadership and other departments to ensure employees are informed and supported throughout transitions.

Internal Crisis & Issues Management:

• Serve as the primary point of contact for internal crisis communications.
• Develop rapid response plans and coordinate timely, transparent communication during emergencies or sensitive situations.

Employee Engagement:

• Foster a culture of open communication and employee engagement, ensuring that employees are informed, inspired, and connected to the company's goals and DNA.
• Monitor and measure the effectiveness of internal communication initiatives through surveys, analytics, and feedback.

Deliverables

• Strengthen internal communications capabilities across the U.S. enterprise
• Increase internal and external message alignment
• Increase internal touchpoints and coordination with key functions
• Increase internal eNPS/Pulse survey score

Who We’re Looking For

• Bachelor’s degree in Communications, Journalism, Public Relations, or related field; Master’s preferred.
• 12 years of progressive experience in internal communications, including at least 5 years in a leadership role.
• Exceptional writing, editing, and storytelling skills with a portfolio of impactful communication initiatives.
• Proven experience in change management and crisis communication.
• Strong analytical skills and experience with communication measurement tools.
• Ability to influence, inspire, and collaborate with senior leaders and cross-functional teams.
• Knowledge of U.S. employment practices, workplace culture, and diversity & inclusion principles.
• Legally authorized to work in the U.S.
• Fluent in English.

Annual Base Salary Range: $242,000-$302,000

What we offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is an Equal Opportunity Employer.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 3,000 employees.

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.

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