What are the responsibilities and job description for the Customer Service Associate position at Philadelphia Event Sales Firm?
We are one of the top consulting firms in the Philadelphia area. We’ve partnered with leading retail brands to bring a new level of innovation to the industry. Our team is seeking motivated individuals who thrive on delivering exceptional customer experiences with energy, persistence, and confidence. In the role of Customer Service Associate, you’ll connect directly with shoppers, introduce them to unique product offerings and solutions that fit their goals.
This entry-level Customer Service Associate position includes hands-on training and professional development, giving you the tools to strengthen customer relationships, increase sales, elevate brand visibility, and support the success of our retail partners. With the tools and technologies provided by our clients, we can focus on putting our energy towards creating a remarkably unparalleled experience for each customer. This is where our Customer Service Associate comes in!
Responsibilities of the Customer Service Associate:
- Communicate with customers in a retail setting on products and services offered by our clients, eligible promotions available, and answering questions in a concise, consultative manner
- Attend daily meetings to stay up to date on all product knowledge, customer service tactics, customer turnover, and expectations
- Work alongside other Customer Service Associates to ensure ultimate customer satisfaction targets are achieved
- Process all orders accurately and efficiently maintaining client confidentiality
- Follow all client guidelines and regulations while interacting with customers to ensure a positive and engaging experience
- Attend and participate in virtual networking calls to expand client relationships and develop sales knowledge pertaining to the Customer Service Associate role
Ideally, Our Customer Service Associate Will Have:
- A background in Customer Service, Sales, or Communications
- A High School diploma or equivalent (Associates or Bachelor’s degree is preferred)
- An outgoing, energetic, and determined demeanor when interacting with others
- An undeniable drive for success and professional advancement in a lucrative industry
- An act for relating to a multitude of personalities and developing a sense of comfort with new customers
- A reliable and self-sufficient personality
*This is an in-office position, so reliable transportation to and from our Philadelphia office is required. You will also travel to local events, so a personal vehicle is highly preferred.*
Compensation & Job Details:
- Position Type: Full-Time
- Earnings: Hourly rate plus commissions earned **On average, representatives earn between $50,000-$60,000/year.
- Schedule: Monday-Saturday (Approx. 40-50 hrs/week)
Job Locations: Main office location and retail store locations in Philadelphia, Cherry Hill, Newark, and surrounding areas as assigned.
Job Type: Full-time
Pay: $3,800.00 - $5,100.00 per month
Benefits:
- Professional development assistance
Work Location: In person
Salary : $50,000 - $60,000
