What are the responsibilities and job description for the Business Customer Support Representative position at Philadelphia Event Sales Firm?
We believe small and mid-sized businesses deserve clear answers and reliable support when it comes to their energy needs. That’s where you come in.
We’re actively seeking a confident, results-driven Business Customer Support Representative to help business owners navigate clean energy plans, upgrades, and services — and make sure they’re getting the most value for their business. If you have a passion for clean energy, enjoy helping people and seeing your work make a real difference, this could be the hands-on role you’ve been waiting for.
Day-to-Day of a Business Customer Support Representative:
- Engage with local business customers to understand their energy needs and recommend eco-friendly solutions.
- Deliver professional customer support through account setup, plan changes, and service inquiries.
- Present energy products and services, close sales, and manage ongoing client relationships with ease and reliability.
- Represent our clients with professionalism and integrity in a fast-paced, business-to-business environment.
- Collaborate with fellow Business Customer Support Representatives to meet weekly performance and sales goals.
- Keep detailed records of customer interactions and follow up to ensure satisfaction and maintain customer retention KPIs.
- Maintain a comprehensive knowledge of the clean energy industry and stay informed about industry updates, rate changes and new client promotions to better serve customers.
Qualifications for a Business Customer Support Representative:
- Must be 18 years or older and authorized to work in the U.S.
- High school diploma or equivalent required; college degree preferred.
- Strong communication skills with a professional demeanor.
- Self-motivated, dependable, and eager to grow in a B2B sales environment.
Your Future: If you consider yourself an advocate for sustainable energy, want to make a real difference in our Philadelphia community, and thrive in a team that celebrates growth and success, this is the place you need to be. Here, you’ll find a supportive team culture, personalized training, and opportunities to advance as we continue to expand our footprint in the renewable energy industry. Here, your work matters - and you’ll grow both professionally and personally along the way.
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Parental leave
- Professional development assistance
Work Location: In person
Salary : $48,000 - $60,000
